The Department of State Revenue for the Zhetisu Region (including territorial divisions) provided 1,299,520 services during the first 9 months of 2025, of which 1,297,498, or 99.8%, were provided electronically (including via the “e-government” web portal - 6,831, and the “E-Licensing” State Database - 1,035 services), on paper – 1,994 or 0.2%, and through the State Corporation – 28.
In September 2025, the Department provided 159,979 services, of which 159,782 (99.9%) were provided electronically (including 1,245 via the “e-government” web portal, and 74 via the “E-Licensing” State Database), on paper—197, or 0.2%, and via the State Corporation—0.
During the reporting period (September 2025), the following services were recognized as in demand in electronic form:
- “Acceptance of tax returns” – 36,791, or 23%;
- “Acceptance of transit declarations” – 95,644, or 59.9%
The number of justified refusals to provide public services was 2,254, of which 2,253 were in electronic form and 1 in paper form.
No violations of service delivery deadlines were identified during the reporting period.
In September 2025, 6,288 informational events were held, including articles, media and social media posts, live broadcasts, radio announcements, television appearances, and other activities.