The Department of State Revenue for the Zhetisu Region (including territorial divisions) provided 1,139,541 services during the first 8 months of 2025, of which 1,137,716, or 99.8%, were provided electronically (including via the “e-Government” web portal - 5,586, and the “E-Licensing” State Database - 961 services), on paper – 1,797 or 0.2%, and through the State Corporation – 28.
In August 2025, the Department provided 167,720 services, of which 167,300 (99.8%) were provided electronically (including 835 via the “e-government” web portal, the “E-Licensing” State Database – 68 services), on paper – 418 or 0.2%, and through the State Corporation – 2.
During the reporting period (August 2025), the following services were recognized as being requested electronically:
- “Acceptance of tax returns” – 37,240, or 22.3%;
- “Acceptance of transit declarations” – 102,291, or 61.1%
The number of justified refusals to provide public services was 2,236, of which 2,235 were in electronic form and 1 in paper form.
No violations of service delivery deadlines were identified during the reporting period.
In August 2025, 4,889 informational events were held, including articles, publications in the media and on social media, live broadcasts, radio announcements, television appearances, and others. In August, the Department, in accordance with the Plan of Control Measures for the Second Half of 2025 (Department Order No. P-303 dated June 11, 2025), the Order of the Head of the Department No. P-408 dated August 15, 2025, and in accordance with paragraph 13, 41 of the Rules for State Control over the Quality of Public Services, approved by Order No. 78 of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service and Anti-Corruption dated December 8, 2016, a scheduled inspection was conducted at the “Altynkol,” “Nur Zholy,” and the “Khorgos” International Border Crossing Point regarding the provision of public services specified in the Public Services Register, covering 35 covert public services, as well as using the “Mystery Shopper” method.