The Department of State Revenues for the Zhetisu region (including territorial divisions) provided 685,930 services in the first 5 months of 2025, of which 684,844 or 99.8% were provided electronically (including 2,577 services through the e-government web portal, 622 services through the State Revenue Department of the E-Licensing Department), 1,061 or 0.2% on paper, and 25 through the State Corporation.
The Department of State Revenues for the Zhetisu region (including territorial divisions) provided 685,930 services in the first 5 months of 2025, of which 684,844 or 99.8% were provided electronically (including 2,577 services through the e-government web portal, 622 services through the State Revenue Department of the E-Licensing Department), 1,061 or 0.2% on paper, and 25 through the State Corporation.
During the reporting period (May 2025), the following services were recognized as in demand in electronic form:
- "Reception of tax reports" - 18,094 or 14.3%;
- "Reception of transit declaration" - 86,128 or 67.9%
The number of motivated refusals to provide public services is 1974, of which 1971 were in electronic form and 3 in paper form. No violations of service deadlines were found in the provision of public services during the reporting period.
In May 2025, 3,501 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances, etc.
In May, the Department, in accordance with the Control Action Plan for the 1st half of 2025 (Department Order No. P-522 dated 09.12.2024), the order of the Head of the Department dated 20.05.2025 No. P-264, and also in accordance with paragraph 13, 41 of the Rules for State Control over the Quality of Public Services, approved by the order of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption dated December 8, 2016 No. 78, a scheduled inspection was conducted at the customs posts "Alakol", "Temirzhol" on issues of providing public services provided for in the Register of public services, for 35 hidden public services, as well as by the "Secret Consumer" method.