The Department of State Revenues of the Zhetisu region (including territorial divisions) provided 417,123 services in the first quarter of 2025, of which 416,492 or 99.9% were provided electronically (including 1,202 services through the e-government web portal, 344 services through the State Revenue Department of the E-Licensing Department), 607 or 0.1% on paper, and 24 through the State Corporation.
In March 2025, the Department provided 138,693 services, of which 138,469 or 99.8% were provided electronically (including 385 services through the e-government web portal, 114 services through the e-licensing State Database), 220 or 0.2% on paper, and 4 through the State Corporation.
During the reporting period (for March 2025), the following services were recognized as in demand in electronic form:
- "Reception of tax reports" - 38,187 or 27.6%;
- "Reception of transit declaration" - 68,824 or 49.7%
The number of motivated refusals to provide public services is 344, of which 342 were in electronic form and 2 in paper form.
No violations of service deadlines were found in the provision of public services during the reporting period.
In March 2025, 1,243 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances, etc.
In March, the Department, in accordance with the Control Action Plan for the 1st half of 2025 (Department Order No. P-522 dated 09.12.2024), the order of the Head of the Department dated 20.03.2025 No. K-94, and also in accordance with paragraph 13, 41 of the Rules for State Control over the Quality of Public Services, approved by the order of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption dated December 8, 2016 No. 78, a scheduled inspection was conducted in the State Revenue Departments of the Karatal and Koksu districts on issues of providing public services stipulated by the Register of State Services, as well as the “Secret Consumer” method.