The Department of State Revenues of the Zhetisu Region (including territorial divisions) provided 278,431 services in the first two months of 2025, of which 278,024 or 99.9% were provided electronically (including 817 services through the e-government web portal, 230 services through the State Revenue Department of the Zhetisu Region), 387 or 0.1% on paper, and 20 through the State Corporation.
In February 2025, the Department provided 137,606 services, of which 137,395 or 99.8% were provided electronically (including 436 services through the e-government web portal, 121 services through the e-licensing State Database), 201 or 0.2% on paper, and 10 through the State Corporation.
During the reporting period (for February 2025), the following services were recognized as in demand in electronic form:
- "Reception of tax reports" - 49,260 or 35.8%;
- "Acceptance of transit declaration" - 66,455 or 48.3%
The number of motivated refusals to provide public services is 637, of which 635 were in electronic form and 2 in paper form.
No violations of the terms of service provision were found in the provision of public services during the reporting period.
In February 2025, 623 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances, etc.
In February, the Department, in accordance with the Control Action Plan for the 1st half of 2025 (Department Order No. P-522 dated 09.12.2024), the order of the Head of the Department dated 17.02.2025 No. P-72, and also in accordance with paragraph 13, 41 of the Rules for State Control over the Quality of Public Services, approved by the order of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption dated December 8, 2016 No. 78, a scheduled inspection was conducted at the Taldykorgan customs post on issues of providing public services stipulated by the Register of Public Services, for 35 hidden public services, as well as by the Mystery Consumer method.