Analytical information
to the internal quality control report
provided public services
for January 2025
By the Department of State Revenue in the Zhetisu region (including territorial divisions) in January 2025, the total number of services provided was 140,821, of which 140,627 or 99.9% were provided electronically (including through the “electronic government” web portal - 381, the State Database “E-Licensing” - 109 services), on paper media – 187 or 0.1%, as well as through the State Corporation – 7.
During the reporting period (January 2025), the following services were recognized as in demand in electronic form:
- “Acceptance of tax reporting” - 38,999 or 27.6%;
- “Acceptance of transit declaration” - 80,484 or 57.2%
The number of motivated refusals in the provision of public services is 287, of which 286 were in electronic form, and 1 in paper form.
In the provision of public services during the reporting period, no violations of the terms of service provision were established.
In January 2025, 525 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances and more.
Territorial departmental departments conduct technical training on an ongoing basis in order to improve the qualifications of workers providing public services.