The Department of State Revenue for the Zhetisu region, in accordance with paragraph 64 of the Rules of state control over the quality of public services, approved by order of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption dated December 8, 2016 No. 78, has adjusted the internal control report for 2024 for the following services:
- for the service “Registration of a person engaged in private practice” in column 8.3 the quantity has changed in January, March, April, June, August, September, November; in column 8.7 in January, February;
- for the service “Confirmation of residence of the Republic of Kazakhstan” the quantity in column 8.2 changed in September; in column 8.3 in February, May, July, November; in column 8.6 in May, September;
- for the service “Issue of a certificate of approval of a vehicle of international transportation for the transportation of goods under customs seals and seals,” the quantity in column 8.2 has changed from April to October and in column 8.4 from April to October;
- for the service “Deregistration of cash registers” the quantity in column 8.4 changed in March and June;
- for the “Registration of Taxpayers” service, the quantity for October in column 8.3 and column 8.4 has changed;
Thus, according to the amended data from the Department of State Revenue for the Zhetisu region (taking into account territorial divisions) for 2024, the total number of services provided was 1,699,687, of which 1,627,535 or 95.8% were provided electronically (including through the web portal “electronic government” - 6195, GDB “E-licensing” - 909 services), on paper – 72,065 or 4.2%, as well as through the State Corporation – 87.
Of the 72,065 services provided in paper form, the largest number of services were provided under the government service “Registration of the fulfillment of obligations to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of obligations of a legal entity, operating in the field of customs, and (or) an authorized economic operator" - 70,245 services, which is 97.5% of the total number of paper services.
Due to the lack of automation of this service and the monthly growth of services provided for 2024, the target indicator for electronic services will not be reached to 100%.
At the same time, in December 2024, the total number of services provided was 121,213, of which 120,958 or 99.8% were provided electronically (in addition, 485 were provided in the region through the “electronic government” web portal, GBD “E-licensing” - 32 services), on paper - 254 or 0.2%, as well as through State corporation – 1.
During the reporting period (December 2024), the following services were recognized as in demand:
- “Acceptance of tax reporting” - 11,558 or 9.5%;
- “Acceptance of transit declaration” – 85,111 or 70.2%;
The number of motivated refusals to provide public services in electronic form was 364.
During the provision of public services during the reporting period, no violations of legal norms were identified.
In December 2024, 1,296 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances, and more.
Territorial departmental departments conduct technical training on an ongoing basis in order to improve the qualifications of workers providing public services.