The Department of State Revenue in the Zhetisu region (including territorial divisions) for the eleven months of 2024, the total number of services provided was 1,578,448, of which 1,506,552 or 95% were provided electronically (in addition, in the region they were provided via the web portal "electronic government" - 5708, GDB "E-licensing" - 877 services), on paper – 71,807 or 5%, as well as through the State Corporation – 89.
In November 2024, the total number of services provided was 134,941, of which 131,296 or 97% were provided electronically (including through the e-government web portal - 499, the E-Licensing database - 44 services ), on paper – 3642 or 3%, as well as through the State Corporation – 3.
Of the 3,642 services provided in paper form, the largest number of services were provided under the government service “Registration of the fulfillment of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs and (or) an authorized economic operator” amounts to 3,426 services or 94% of the total number of paper services.
During the reporting period (November 2024), the following services were recognized as in demand in electronic form:
- “Acceptance of tax reporting” - 19,485 or 14.4%;
- “Acceptance of transit declaration” - 88,659 or 65.7%
The number of motivated refusals to provide public services was 324, in electronic form - 322, in paper form - 2.
In the provision of public services during the reporting period, no violations of the terms of service provision were established.
In November 2024, 1,393 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances, and more.
Department in the month of November in accordance with the action plan for internal state control dated 08/22/2024, the Order of state revenues for the Zhetisu region dated 09/16/2024 No. 359, and also in accordance with paragraphs 13, 41 of the Rules of state control over the quality of public services , approved by order of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption dated December 8, 2016 No. 78 An unscheduled inspection was carried out at the customs posts “Nur Zholy”, ICBC “Khorgos” on the provision of public services provided for by the Register of Public Services, for 35 hidden public services, as well as using the “Mystery Consumer” method.
At the same time, in November, the Department carried out an inspection of the organization of activities of the Client Service Center using the “Mystery Consumer” method and a thematic inspection of the quality of public services in the State Revenue Departments in the Eskeldinsky district and the cities of Taldykorgan, Tekeli (based on the order of the Department of State Revenues in the Zhetisu region dated November 25, 2024 No. K-415).