The Department of State Revenue in the Zhetisu region (including territorial divisions) for the nine months of 2024, the total number of services provided was 1,307,795, of which 1,246,917 or 95% were provided electronically (in addition, in the region they were provided via the web portal "electronic government" - 4740, GDB "E-licensing" - 776 services), on paper - 60,794 or 5%, as well as through the State Corporation - 84.
In September 2024, the total number of services provided was 155,175, of which 147,942 or 95% were provided electronically (including through the “electronic government” web portal - 603, the State Database “E-Licensing” - 59 services ), on paper – 7,229 or 5%, as well as through the State Corporation – 4.
Of the 7,229 services provided in paper form, the largest number of services were provided under the government service “Registration of the fulfillment of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs and (or) an authorized economic operator” amounts to 7,034 services or 97.3% of the total number of paper services.
Due to the lack of automation of services in the “Single Window for Export-Import Transactions” information system and the monthly growth in the provision of services, the target indicator of electronic services (at least 99%) is not achieved.
During the reporting period (September 2024), the following services were recognized as in demand in electronic form:
- “Acceptance of tax reporting” - 38,967 or 25.1%;
- “Acceptance of transit declaration” - 91,480 or 59.1%
The number of motivated refusals to provide public services was 132.
In the provision of public services during the reporting period, no violations of the terms of service provision were established.
In September 2024, 2,238 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances and more.
Department in September in accordance with the action plan for internal state control dated 08/22/2024, the Order of state revenues for the Zhetisu region dated 09/16/2024 No. 359, as well as in accordance with paragraphs 13, 41 of the Rules of state control over the quality of public services, approved by the order of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption dated December 8, 2016 No. 78, an unscheduled inspection was carried out at the Altynkol-Zhol customs post on the provision of public services provided for by the Register of Public Services, according to 35 hidden government services, as well as the “Mystery Consumer” method.