The Department of State Revenue in the Zhetisu region (including territorial divisions) for eight months of 2024, the total number of services provided was 1,152,605, of which 1,098,961 or 95% were provided electronically (in addition, in the region they were provided via the web portal "electronic government" - 4122, GDB "E-licensing" - 717 services), on paper media - 53,564 or 5%, as well as through the State Corporation - 80.
In August 2024, the total number of services provided was 161,451, of which 153,472 or 95% were provided electronically (including through the “electronic government” web portal - 307, SDB “E-licensing” - 40 services), on paper – 7,976 or 5%, as well as through the State Corporation – 3.
Of the 7,976 services provided in paper form, the largest number of services were provided under the government service “Registration of the fulfillment of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs and (or) an authorized economic operator” amounts to 7,847 services or 98.4% of the total number of paper services.
Due to the lack of automation of services in the “Single Window for Export-Import Transactions” information system and the monthly growth in the provision of services, the target indicator of electronic services (at least 99%) is not achieved.
During the reporting period (August 2024), the following services were recognized as in demand in electronic form:
- “Acceptance of tax reporting” - 42,380 or 26.2%;
- “Acceptance of transit declaration” - 91,941 or 57%
The number of motivated refusals to provide public services was 256, of which 255 were in electronic form, and 1 in paper form.
In the provision of public services during the reporting period, no violations of the terms of service provision were established.
In August 2024, 2,027 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances, and more.
In August, the Department conducted an inspection of the organization of activities of the Client Service Center using the “Mystery Consumer” method and a thematic inspection of the quality of public services in the State Revenue Departments in the Aksu, Alakol and Sarkan regions (ground: order of the Department of State Revenue in the Zhetisu region dated 08/06/2024 No. K-268).
Based on the results of a thematic audit at the State Revenue Office for the Alakol region, 5 facts of violation of the business process were established when accepting tax reporting forms in the 2-3 quarters of 2023, namely the absence of full name. and the signature of the specialist who took the TNF.
In accordance with Article 45 of the Law of the Republic of Kazakhstan “On Civil Service”, a disciplinary sanction cannot be imposed later than six months from the date of the commission of the offense.