The Department of State Revenue in the Zhetisu region (including territorial divisions) for ten months of 2024, the total number of services provided was 1,443,507, of which 1,375,256 or 95% were provided electronically (in addition, in the region they were provided via the web portal "electronic government" - 5209, GDB "E-licensing" - 833 services), on paper media - 68,165 or 5%, as well as through the State Corporation - 86.
In October 2024, the total number of services provided was 135,712, of which 128,339 or 95% were provided electronically (including through the “electronic government” web portal - 469, the State Database “E-Licensing” - 57 services ), on paper – 7,371 or 5%, as well as through the State Corporation – 2.
Of the 7,371 services provided in paper form, the largest number of services were provided under the government service “Registration of the fulfillment of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs and (or) an authorized economic operator” amounts to 7,174 services or 97.3% of the total number of paper services.
Due to the lack of automation of services in the “Single Window for Export-Import Transactions” information system and the monthly growth in the provision of services, the target indicator of electronic services (at least 99%) is not achieved.
During the reporting period (October 2024), the following services were recognized as in demand in electronic form:
- “Acceptance of tax reporting” - 15,474 or 11.4%;
- “Acceptance of transit declaration” - 94,138 or 69.4%
The number of motivated refusals to provide public services was 286, in electronic form - 285, in paper form - 1.
In the provision of public services during the reporting period, no violations of the terms of service provision were established.
In October 2024, 1,426 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances, and more.