The Department of State Revenue in the Zhetisu region (including territorial divisions) for the five months of 2024, the total number of services provided was 727,247, of which 696,011 or 96% were provided electronically (in addition, they were provided in the region through the web portal " electronic government" - 3194, GDB "E-licensing" - 464 services), on paper media – 31,174 or 4%, as well as through the State Corporation – 62.
In May 2024, the total number of services provided was 130,718, of which 123,370 or 94.4% were provided electronically (including through the “electronic government” web portal - 454, GDB “E-licensing” - 76 services), on paper – 7,344 or 5.6%, as well as through the State Corporation – 4.
Of the 7,344 services provided in paper form, the largest number of services were provided under the state service “Registration of the fulfillment of obligations to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of obligations of a legal entity, operating in the field of customs, and (or) an authorized economic operator" amounts to 7,223 services or 98.4% of the total number of paper services.
Due to the lack of automation of services in the “Single Window for Export-Import Transactions” information system and the monthly growth in the provision of services, the target indicator of electronic services (at least 99%) is not achieved.
During the reporting period (May 2024), the following services were recognized as in demand in electronic form:
- “Acceptance of tax reporting” - 28,223 or 21.6%;
- “Acceptance of transit declaration” - 80,775 or 61.8%
The number of motivated refusals to provide public services in electronic form was 193.
In the provision of public services during the reporting period, no violations of the terms of service provision were established.
In May 2024, 1,939 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances, and more.
Territorial departmental departments conduct technical training on an ongoing basis in order to improve the qualifications of workers providing public services.