The Department of State Revenue in the Zhetisu region (taking into account territorial divisions) for four months of 2024, the total number of services provided was 596 529, of which 572 641 or 96% were provided electronically (in addition, they were provided in the region through the web portal " electronic government" – 2 740, SDB "E-licensing" - 388 services), on paper – 23 830 or 4%, as well as through the State Corporation - 58.
In April 2024, the total number of services provided was 189 347, of which 181 860 or 96% were provided electronically (including through the e-government web portal – 2 195, the E-Licensing database - 90 services), on paper – 7 473 or 4%, as well as through the State Corporation – 14.
Of the 7 473 services provided in paper form, the largest number of services were provided under the state service “Registration of the fulfillment of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs, and (or) authorized economic operator" amounts to 7 286 services or 97% of the total number of paper services. Of the total number of services provided in January, this service is 4%.
Due to the lack of service automation in the “Single Window for Export-Import Transactions” information system and the monthly growth in the provision of services, the target indicator of electronic services (at least 99%) is not achieved.
During the reporting period (April 2024), the following services were recognized as in demand in electronic form:
- “Acceptance of tax reporting” – 85 186 or 45%;
- “Acceptance of transit declaration” – 77 001 or 41%.
The number of motivated refusals to provide public services in electronic form was 400, in paper form - 3.
In the provision of public services during the reporting period, no violations of the terms of service provision were established.
In April 2024, 942 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances and more.
Territorial departmental departments conduct technical training on an ongoing basis in order to improve the qualifications of workers providing public services.