The Department of State Revenue in the Zhetisu region (including territorial divisions) for the first quarter of 2024, the total number of services provided was 407 182, of which 390 781 or 96% were provided electronically (in addition, they were provided in the region through the web portal “electronic government" - 544, SDB "E-licensing" - 298 services), on paper – 16 357 or 4%, as well as through the State Corporation - 44.
In March 2024, the total number of services provided was 125 727, of which 120 072 or 96% were provided electronically (including through the e-government web portal - 194, the E-Licensing database - 84 services ), on paper – 5,649 or 4%, as well as through the State Corporation – 6.
Of the 5 649 services provided in paper form, the largest number of services were provided under the state service “Registration of the fulfillment of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs, and (or ) authorized economic operator" is 5 562 services or 98,5% of the total number of paper services. Of the total number of services provided in January, this service is 4%.
Due to the lack of service automation in the “Single Window for Export-Import Transactions” information system and the monthly growth in the provision of services, the target indicator of electronic services (at least 99%) is not achieved.
During the reporting period (March 2024), the following services were recognized as in demand in electronic form:
- “Acceptance of tax reporting” – 38 913 or 31%;
- “Acceptance of transit declaration” – 68 321 or 54%
The number of motivated refusals to provide public services in electronic form was 229, in paper form - 1.
In the provision of public services during the reporting period, no violations of the terms of service provision were established.
In March 2024, 852 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances and more.
In March, the Department conducted an inspection of the organization of activities of the Client Service Center using the “Mystery Consumer” method and a thematic inspection of the quality of the provision of public services in the State Revenue Departments in the Koksu and Karatal districts (based on: order of the Department of State Revenue in the Zhetisu region dated March 13, 2024, №K- 54).
Territorial departmental departments conduct technical training on an ongoing basis in order to improve the qualifications of workers providing public services.