The Department of State Revenues in the Zhetisu region (including territorial divisions) for two months of 2024, the total number of services provided was 281 454, of which 270 708 or 96,2% were provided electronically (in addition, in the region they were provided via the web portal "electronic government" - 350, GDB "E-licensing" - 214 services), on paper – 10 708 or 3,8%, as well as through the State Corporation - 38.
By the Department of State Revenue in the Zhetisu region (including territorial divisions) in February 2024, the total number of services provided was 143 574, of which 139 252 or 97% were provided electronically (including through the “electronic government” web portal - 178, State Database “E-Licensing” - 100 services), on paper – 4 311 or 3%, as well as through the State Corporation - 11.
Of the 4 311 services provided in paper form, the largest number of services were provided under the state service “Registration of the fulfillment of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs, and (or) authorized economic operator" is 4 198 services or 97% of the total number of paper services. Of the total number of services provided in January, this service is 3%.
Due to the lack of automation of services in the “Single Window for Export-Import Transactions” information system and the monthly growth in the provision of services, the target indicator of electronic services (at least 99%) is not achieved.
During the reporting period (February 2024), the following services were recognized as in demand in electronic form:
- “Acceptance of tax reporting” – 59 916 or 42%;
- “Acceptance of transit declaration” – 66 029 or 46%
The number of motivated refusals to provide public services in electronic form was 280, in paper form - 2.
In the provision of public services during the reporting period, no violations of the terms of service provision were established.
In February 2024, 977 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances and more.
Territorial departmental departments conduct technical training on an ongoing basis in order to improve the qualifications of workers providing public services.