The Department of State Revenue in the Zhetisu region (including territorial divisions) for the five months of 2023, the total number of services provided was 668,102, of which 642,583 or 96.2% were provided electronically (in addition, in the region they were provided via the web portal "electronic government" - 9945, GDB "E-licensing" - 726 services), on paper - 25,512 or 3.8%, as well as through the State Corporation - 7.
At the same time, in May 2023, the total number of services provided was 108,474, of which 101,808 or 93.9% were provided electronically (in addition, 1,363 were provided in the region through the “electronic government” web portal, GBD “E-licensing” - 197 services), on paper - 6,665 or 6.1%, as well as through the State Corporation - 1.
Of the 6,665 services provided in paper form, the largest number of services were provided under the state service “Registration of the fulfillment of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs, and (or ) authorized economic operator" is 6,613 services or 99.2% of the total number of paper services.
Of the total number of services provided for the month of May, this service is 6.1%, which leads to failure to achieve the target indicator for services in electronic form.
At the same time, the Nur Zholy customs post alone provided 5,865 services for the above service in May.
Due to the lack of automation of this service in the “Single Window for Export-Import Transactions” information system and the monthly growth in the provision of services, the target indicator of electronic services to 100% is not achieved.
For the reporting period (for the month of May 2023), the following tax service was recognized as in demand:
- “Acceptance of tax reporting” 16,085 or 14.8%;
The number of motivated refusals to provide public services in electronic form was 99, in paper form - 1.
In May 2023, 672 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances and more.
Territorial departmental departments conduct technical training on an ongoing basis in order to improve the qualifications of workers providing public services.