Regarding the application of accompanying invoices for goods
The Department of VAT Administration within the framework of the EAEU on an ongoing basis explains the norms for the implementation and registration of accompanying invoices for goods (hereinafter referred to as the AIG) by conducting conversations with taxpayers, presenting memos on the obligation to issue the AIG, weekly conferences live via messengers and participating in discussions on social networks.
Quarterly articles on the work carried out on the Unified Platform of Internet Resources of State Bodies are posted. We place a list of the most frequently asked questions from taxpayers.
Answer. You can issue a corrected AIG before the AIG is confirmed by the recipient.
Answer. You can write off the goods from the Virtual Warehouse using the Write-off form indicating the reason "Technical needs"
Answer. The AIG has so far replaced AW, AWA and AWTP. The Accounting Rules have also been amended with the possibility of not to issue f.Z-2 if there is a AIG. TRF 328.00 is a document of the EAEU.
Answer. Indeed, to date, individual AIGs are confirmed via a chatbot in Telegram. But this applies only to those AIGs that were not confirmed when crossing the border. This is often due to the lack of an issued AIG for importers when importing goods, including the AIG number is not submitted by drivers/carriers. In general, the chatbot is designed for prompt assistance to taxpayers in terms of changing the status of unconfirmed AIG. Regarding the long-term non-reflectation of TRF 328.00 in the Electronic Invoice Information System, I will explain, since the AIG system and the system for accepting tax reporting are completely different, then to transfer information on TRF 328.00 from one system to another sometimes there are technical problems, to resolve the issue it is necessary to contact the support service at
Answer. If the accounting system is not configured, you can use the IS EI portal or a mobile application. In retail sales, individuals do not need to issue AIG for their own needs. The goods can be written off from the aircraft in the form of Write-off or issued voluntarily by AIG or EI.
Answer. AIG is a shipping document. Thus, when exporting equipment from the territory of the Republic of Kazakhstan to the territory of the EAEU, as well as when importing equipment from the territory of the EAEU into the territory of the Republic of Kazakhstan, there is an obligation to issue the AIG.
Answer. When selling goods by a supermarket, registration of AIG is not required to individuals.
We explain that the questions received by technical support are first checked, and if these are unique cases that require improvement in the IS EI and a change in functionality, i.e. the logic and behavior of the system in these cases were not provided, then such appeals are first worked out in terms of a possible solution and transmitted to the developers.
In case of technical problems, taxpayers should contact the support service at esfsd@mgd.kz, esfsupport@osdkz.com and call center number +7 7172 72 78 71