For the five months of 2022, the State Revenue Department for the Almaty region (including territorial divisions) totaled 807 623 services rendered, of which 797 321 or 98,7% were provided electronically (including those rendered in the region through the web portal "electronic government" – 3 787, SDB "E-licensing" – 921 services), on paper – 10 288 or 1,3%, as well as through the State Corporation - 14 or 0.002%.
At the same time, for the month of May 2022, the total number of services rendered amounted to 130 782, of which 128 441 or 98,2% were provided in electronic form (in addition, 1 227 were provided in the region through the e-government web portal, SDB " E-licensing" - 198 services), on paper – 2 341 or 1,8%, as well as through the State Corporation - 0.
For the reporting period (for the month of May 2022), the following services were recognized as in demand:
- "Acceptance of tax reporting" 38 649 or 29,6%;
- "Extract from the personal account on the state of settlements with the budget, as well as on social payments" – 22 518 or 17,2%.
During the reporting period, there were no violations of the law in the provision of public services.
So, in May 2022, 1 176 explanatory events were held, namely, articles, publications in the media, social networks were published, live broadcasts were conducted regarding the “Visual Inspection”, the introduction of accompanying waybills for goods (SNT), the introduction of universal declaration, the mobile application " e-Salyq Azamat", digital labeling for tobacco products, the use of online cash registers, anti-corruption culture and compliance with the Code of Ethics, as well as regarding the procedure for the provision of public services.
Territorial departmental departments conduct technical studies on an ongoing basis in order to improve the skills of workers providing public services.
Also, in May, the Department conducted an audit of the organization of the activities of the Centers for the provision of services using the “Mystery Consumer” method and a thematic audit of the quality of the provision of public services in the State Revenue Offices in the Enbekshikazakh, Talgar, Kerbulak districts (base: order of the State Revenue Department for the Almaty region dated May 16, 2022 №K-171).