Analytical reference
to the internal quality control report
rendered public services
January 2022
In January 2022, the Department of State Revenues for the Almaty region (including territorial divisions) totaled 149,086 services, of which 147,649 or 99% were provided electronically (including those rendered in the region through the web portal " electronic government" - 388, SDB "E-licensing" - 112 services), on paper - 1,435 or 1%, as well as through the State Corporation - 2 or 0.001%.
For the reporting period (January 2022), the following services were recognized as in demand:
- "Acceptance of tax reporting" 62,948 or 42.2%;
- "Extract from the personal account on the state of settlements with the budget, as well as on social payments" - 20,031 or 13.4%.
Also, in January 2022, 850 explanatory events were held, namely, articles, publications in the media, social networks were published, live broadcasts were conducted regarding the “Visual Inspection”, the introduction of accompanying waybills for goods (SNT), the introduction of universal declaration, the mobile application " e-Salyq Azamat", digital labeling for tobacco products, the use of online cash registers, anti-corruption culture and compliance with the Code of Ethics, as well as regarding the procedure for the provision of public services.
Territorial departmental departments conduct technical studies on an ongoing basis in order to improve the skills of workers providing public services.