Analytical reference
to the report on internal quality control
provided public services for December 2021
The Department of State Revenue for the Almaty region (taking into account territorial divisions) for twelve months of 2021, the total number of services provided was 1,639,490, of which 1,617,455 or 98.7% were provided in electronic form, (including through the web portal "electronic government" - 9,883, GBD "E-licensing" - 1,745 services), on paper - 21,997 or 1.3%, as well as through the State Corporation - 38 or 0.002%.
At the same time, for the month of December 2021, the total number of services provided was 99,896, of which 98,360 or 98.5% were provided in electronic form (in addition, in the region, 695 were provided through the e-government web portal, GBD "E-licensing" - 71 services), on paper - 1,535 or 1.5%, as well as through the State Corporation - 1 or 0.001%.
For the reporting period (for December 2021) the following services were recognized as in demand:
- "Reception of tax reporting" 19 304 or 19.3%;
- "Extract from the personal account on the state of settlements with the budget, as well as on social payments" - 15,401 or 15.4%.
For November 2021, a violation of the deadline was established for the provision of the state service "Issuance of a certificate of approval of an international transport vehicle for the carriage of goods under customs seals and seals" for 1 tax application.
Also, in the month of December 2021, 570 explanatory events were carried out, namely, articles were published, publications in the media, social networks, live broadcasts were carried out regarding the "Visual inspection", the introduction of accompanying invoices for goods (SNT), the introduction of universal declaration, the mobile application " e-Salyq Azamat ", digital labeling for tobacco products, the use of online cash registers, anti-corruption culture and compliance with the Code of Ethics, as well as regarding the procedure for the provision of public services.
Territorial departmental offices on an ongoing basis conduct technical studies in order to improve the qualifications of workers providing public services.
In December, the Department also carried out an audit of the organization of the activities of the Service Providing Centers using the "Secret Consumer" method and a thematic inspection of the quality of the provision of public services in the State Revenue Departments in Taldykorgan, Tekeli (basis: order of the State Revenue Department in Almaty region dated 07.12.2021, № K-425).
Note: In fact, the number of services provided for twelve months of 2021 amounted to 1,639,490, due to the fact that in the new report form in line 12.2 the state service “Issuance of a special permit for the passage of heavy and (or) large vehicles (including foreign) on the territory of the Republic of Kazakhstan ", the number of services provided was 1,639,291, the discrepancy by 199 services provided, which were previously reflected in the previous report form from January to August 2021.
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