Analytical reference to the report on internal quality control
provided public services September 2021
The Department of State Revenue for the Almaty region (including territorial divisions) for the nine months of 2021, the total number of services provided amounted to 1 312 138, of which 1 283 783 or 97.8% were provided in electronic form, (including through the web portal "electronic government" – 7234, GBD "E-licensing" – 1 487 services), on paper – 28 329 or 2.2%, as well as through the State Corporation - 26 or 0.002%.
At the same time, in September 2021, the total number of services provided was 105 006, of which 103 649 or 98.7% were provided in electronic form (in addition, in the region, 838 were provided through the electronic government web portal, GBD "E-licensing" - 112 services), on paper – 1 356 or 1.3%, as well as through the State Corporation - 1.
For the reporting period (for September 2021) the following services were recognized as being in demand:
- "Reception of tax reporting" 23 939 or 22.8%;
- "Extract from the personal account on the status of settlements with the budget, as well as on social payments" - 19,364 or 18.4%.
During the reporting period, no violations of the law were found in the provision of public services.
So, in September 2021, 714 explanatory events were held, namely, articles were published, publications in the media, social networks, live broadcasts were held regarding the "Visual inspection", the introduction of accompanying invoices for goods (SNT), the introduction of universal declaration, the mobile application " e-Salyq Azamat ”, digital labeling for tobacco products, the use of online cash registers, anti-corruption culture and compliance with the Code of Ethics, as well as regarding the procedure for the provision of public services.
Territorial departmental directorates on an ongoing basis conduct technical studies in order to improve the qualifications of workers providing public services.
Also, in September, the Department carried out an audit of the organization of the activities of the Centers for the provision of services using the "Secret Consumer" method and a thematic inspection of the quality of the provision of public services in the State Revenue Departments in the Aksu, Alakol and Sarkan districts (basis: order of the Department of State Revenues in the Almaty region dated September 16, 2021 No. No. K-302).