Analytical reference to the report on internal quality controlprovided public services for June 2021
The Department of State Revenue for the Almaty region (including territorial divisions) for six months of 2021, the total number of services provided was 909 507, of which 889 428 or 97.8% were provided in electronic form, (including in the region provided via the web -portal "electronic government" - 4 520, GBD "E-licensing" - 1,082 services), on paper - 20 055 or 2.2%, as well as through the State Corporation - 24 or 0.003%. At the same time, in June 2021, the total number of services provided amounted to 113 660, of which 108 293 or 95.3% were provided in electronic form (in addition, 787 were provided through the e-government web portal, GBD "E-licensing" - 179 services), on paper - 5,364 or 4.7%, as well as through the State Corporation - 3 or 0.003%. For the reporting period (for June 2021) the following services were recognized as in demand: - "Reception of tax reporting" 21,875 or 19.1%; - "Extract from the personal account on the state of settlements with the budget, as well as on social payments" - 16 698 or 14.6%. During the reporting period, no violations of the law were found in the provision of public services. So, in June 2021, 638 events of an explanatory nature were carried out, namely, articles were published, publications in the media, social networks, live broadcasts were carried out regarding the "Visual inspection", the introduction of accompanying invoices for goods (SNT), the introduction of universal declaration, the mobile application " e-Salyq Azamat ”, digital labeling for tobacco products, the use of online cash register, anti-corruption culture and compliance with the Code of Ethics, as well as the procedure for the provision of public services. Territorial departmental directorates on an ongoing basis conduct technical training in order to improve the qualifications of workers providing public services. Also, in June, the Department checked the organization of the activities of the Service Providing Centers using the "Secret Consumer" method in the State Revenue Departments for the Enbekshikazakh and Talgar districts (basis: order of the State Revenue Department for the Almaty region dated 06/18/2021 No. K-217). This report on the internal control of the provided public services was drawn up in accordance with the Protocol of technical training on the issue of "High-quality filling of reporting information on internal control over the quality of public services."