Analytical reference to the report on internal quality controlprovided public services for March 2021
The Department of State Revenue for the Almaty region (including territorial divisions) for the first quarter of 2021, the total number of services provided was 527 497, of which 518 330 or 98.3% were provided in electronic form, (including in the region provided via the web -portal "electronic government" - 2 002, GBD "E-licensing" - 565 services), on paper - 9 151 or 1.7%, as well as through the State Corporation - 16 or 0.003%. At the same time, in March 2021, the total number of services provided was 150 412, of which 146 816 or 97.6% were provided in electronic form (in addition, 779 were provided through the “electronic government” web portal, GBD "E-licensing" - 183 services), on paper - 3,591 or 2.4%, as well as through the State Corporation - 5. For the reporting period (for March 2021) the following services were recognized as in demand: - "Reception of tax reporting" 51 901 or 34.5%; - "Extract from the personal account on the state of settlements with the budget, as well as on social payments" - 33 987 or 22.6%. During the reporting period, no violations of the law were found in the provision of public services. So, in March 2021, 846 explanatory events were held, namely, articles, publications in the media, social networks were published, live broadcasts were held on the timely fulfillment of tax and customs obligations by service recipients, anti-corruption culture and compliance with the Code of Ethics, as well as on the procedure for providing government services. Territorial departmental directorates on an ongoing basis conduct technical training in order to improve the qualifications of workers providing public services. This report on the internal control of the provided public services was drawn up in accordance with the Protocol of technical training on the issue of "High-quality filling of reporting information on internal control over the quality of public services."