Report on the Activities of the State Revenue Department for the Akmola Region of the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan Regarding the Provision of Public Services (Reporting Period: 2025)

Activity Report

Department of State Revenue of the Akmola region

State Revenue Committee

Ministry of Finance of the Republic of Kazakhstan

on issues related to the provision of public services (reporting period 2025)

 

 

1. General provisions

 

• Information about the service provider: Service providers are state revenue bodies of the Republic of Kazakhstan:

• Department of State Revenue for the Akmola region(hereinafter referred to as the Department);
• State revenue departments by districts, cities, and districts in cities.

The main tasks of state revenue bodies are:

• ensuring the completeness and timeliness of tax receipts and payments to the budget;
• protection of the national security of the Republic of Kazakhstan, human life and health, animal and plant life, and the environment;
• ensuring, within its competence, the protection of the sovereignty and economic security of the Republic of Kazakhstan.

• Information about public services:The Department provides 11 types of public services (5 customs directions and 6 tax directions).

For all public services provided by State revenue agencies, the following Rules have been approved for the provision of Public services:

• Order of the Acting Minister of Finance of the Republic of Kazakhstan No. 500 dated July 31, 2024 On Amendments to the Order of the Acting Minister of Finance of the Republic of Kazakhstan No. 665 dated July 10, 2020
  "On Approval of the Rules for the Provision of Public Services by State Revenue Bodies of the Republic of Kazakhstan".

• Information about the most popular public services:

According to the results of 2025, state revenue agencies provided a total of 538,690 services, including 537,713 in electronic form and 977 in paper form, or 99.8%.

The most popular public services are the following:

- "Receiving tax reports" - 434,412 services or 80.8 % of the total number of services rendered;

- "Customs clearance of goods" - 15,290 services or 2.8 % of the total number of services rendered;

- "Application of out-of-court bankruptcy procedure" - 14,595 services or 2.7% of the total number of services rendered.

 

 

1. Working with service recipients

 

• Information about the sources and places of access to information on the procedure for providing public services.

Information on the procedure for rendering public services (Rules, guidelines) is available on the Internet resources of the Ministry of Finance of the Republic of Kazakhstan https://www.gov.kz/memleket/entities/minfin?lang=ruhttps://www.gov.kz/memleket/entities/minfin?lang=ru State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan (hereinafter referred to as the Committee) https://www.gov.kz/memleket/entities/kgd?lang=ru, as well as the Department of State Revenue for the Akmola region https://www.gov.kz/memleket/entities/kgd-akmola?lang=ru, "e-government" web portal www.egov.kz.

          Activities aimed at ensuring transparency in the provision of public services: awareness-raising activities, seminars, meetings, interviews, etc.

 

1. Activities aimed at improving the provision of public services

 

1. For the convenience of taxpayers, the Committee's website has implemented online queue booking functionality, which allows you to plan the time of visiting the Department of Internal Affairs in advance and significantly reduces the time spent by taxpayers.

           The "e-Salyg Azamat" mobile application has been implemented, which accepts applications, fulfills tax obligations, receives public services, and books the date and time of visits to state revenue bodies.

           This functionality allows service recipients to eliminate time spent in the form of waiting in line. The possibility of pre-booking allows you to regulate the flow of service recipients, and prevent the creation of queues in service centers.

           Online booking is available in the "Electronic services" section of the mobile application , as well as on the SRC portal of the Ministry of Finance of the Republic of Kazakhstan. Individuals and individual entrepreneurs can automatically view their tax liabilities using the "Tax Wallet" service.

           In addition, this mobile application provides access to the following information and services of the SRC of the Ministry of Finance of the Republic of Kazakhstan:

• Tax wallet.
• Payment of the ESP;
• Frequently asked questions;
• Feedback.

Electronic services:

• Online booking;
• Search for a taxpayer;
• Search for unreliable taxpayers;
• Service for upcoming payments to individual entrepreneurs and individual entrepreneurs.
• service for reporting tax and social payment arrears.

Information about suspending (extending, resuming) the submission of tax reports and revoking tax reports.

              The "e-Salyg Business" mobile application for individual entrepreneurs has also been implemented to simplify the procedure for fulfilling tax obligations.

- register as an individual entrepreneur.

- issue a mobile app receipt (an alternative to KKM receipts).

- take into account the individual entrepreneur's income (based on the app's receipts).

- calculate taxes and social payments.

- keep records of employees and their income;

- submit a simplified declaration (TNF 910.00);

- terminate business activities (simplified liquidation);

- receive notifications, including as an alternative notification method.

- pay taxes with one payment document for several taxes at once.

- manage payments – these are offsets and refunds.

- get certain certificates: about registration as an individual entrepreneur, income of individual entrepreneurs, income of employees.

In order to optimize public services, amendments to the tax and customs legislation have been developed, which provide for shorter delivery times, a reduction in the number of documents, as well as the transfer of services to electronic format.

 

1. Monitoring the quality of public services rendered

• Results of internal control over the quality of public services rendered.

During the inspections, a visual inspection of the equipment, availability of seats, compliance with the temperature regime of the UGD Service Centers, filling in information stands is carried out, and the competence and compliance with ethics standards of the Centers ' employees is checked.

Inspections have shown that in general, Service Delivery Centers meet the requirements, with the exception of certain organizational issues, which territorial divisions have been given appropriate recommendations to eliminate.

 

1. Prospects for further efficiency and increasing satisfaction of service recipients with the quality of public services rendered.

In accordance with the order of the President on the need to transfer public services to electronic format, state revenue agencies continue to work in this direction.

In order to develop a unified corporate style of design, create and maintain the image of state revenue bodies, Order No. 297 of the SRC of the Ministry of Finance of the Republic of Kazakhstan dated 13.08.2020 approved the corporate style of the brandbook, with further uniform design of the Department's divisions in accordance with the approved brandbook.