A public service is one of the forms of realization of individual state functions or their totality, carried out with or without the request of service recipients and aimed at realizing their rights, freedoms and legitimate interests, providing them with appropriate tangible or intangible benefits. It is regulated by the Basic Law of the Republic of Kazakhstan «On State and Socially responsible Services» (with amendments and additions as of 08/25/2026).
Public and socially responsible service sare provided on the basis of the following basic principles:
equal access to service recipients without any discrimination based on origin, social, official and property status, gender, race, nationality, language, attitude to religion, beliefs, place of residence or any other circumstances;
the inadmissibility of manifestations of bureaucracy and red tape, as well as refusal on formal grounds in the provision of public and socially responsible services;
accountability and transparency in the provision of public and socially responsible services;
customer orientation, quality and accessibility of government and socially responsible services;
continuous improvement of the process of providing public and socially responsible services;
cost-effectiveness and efficiency in the provision of public and socially responsible services.
State services of the tax and customs direction are provided at the taxpayers' choice through the following information systems:
- taxpayer's office,
- the Committee's portal kgd.gov.kz ,
- e-government portal eGov.kz,
- the portal"eLicense.kz",
-mobile applicationse Gov mobile,e-SalyqAzamat,e-SalyqBusiness,
- banking applications Kaspi, Halyk bank and others.
Today, more than 98% of public services are provided electronically. In general, the state revenue authorities are taking all measures to create favorable conditions for taxpayers to receive timely and high-quality public services.