«Senim109» Unified coordination center» project

The goals and objectives of the UCC are similar to those that are carried out within the unified contact center iKomek of the mayor's office of Nur-Sultan.

The UCC Charter was developed and approved on March 14, 2019. The UCC is registered with the justice authorities at 39, Nursultan Nazarbayev Avenue. At this address, major repairs are being carried out to accommodate the UCC.

The main goal of this project is to contribute to the creation of a comfortable living environment and ensure rapid response to the requests of residents of Karaganda, and eventually the entire region.

On November 25, 2019, a test launch of the UCC Call center was carried out.

At the moment, requests are received in 3 ways:

1) by making phone calls to the Call center;

2) through the open city IC Portal (Senim109.kz);

3) via social networks (facebook and telegram).

By the end of this year, it is planned to scale the project throughout the region.