In January 2023, the Unified Accumulative Pension Fund provided about 2.6 million services to its depositors and recipients, 1.6 million of them in electronic format, 780.5 thousand in automatic format, more than 60 thousand in remote format in the form of consultations. Thus, 95% of pension services Kazakhstanis receive remotely.
The most popular service by the end of January 2023 was the provision of information on the status of individual pension accounts (IPS). More than 2.4 million (93.4% of all operations performed) statements with IPS were issued in January 2023. Of these, 1.6 million (62.2% of the total) are in electronic format: through a personal account on the enpf website.kz or in the mobile application, as well as on the e-government portal egov.kz . More than 739 thousand statements (28.8% of the total volume) were sent automatically to depositors and recipients who chose the method of informing via e-mail specified in the UAPF database. Over 32.4 thousand applications were processed in January 2023 for