Various mobile apps I'm on a smartphone penetrate deeper into our daily lives, the making master modern information technologies, even those for whom the acronym for computers is something incomprehensible. Pandemic coronavirus with its rigid limitations only spurred the Far th neck development of digitalization. And now, almost all services are provided by government agencies via the Internet.
The translation of public services into electronic format makes it possible to exclude the reclamation of unnecessary certificates from the population. It is noted that one of the most convenient ways to obtain public services is mobile technology (64% of Kazakhstanis use smartphones). In October, a new mobile application format was launched - eGov mobile. Another easy way to get e-services is Telegram and social media. The most popular services are provided through these mobile apps.
For example, in January of this year, a vehicle re-registration service was presented on mobile applications of second-tier banks . This project was implemented by the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan together with the Ministry of Internal Affairs of the Republic of Kazakhstan. Previously, it was possible to register a car only in the Special PSC or on the eGov.kz portal . Now the government service is available online in the Kaspi.kz application . The ability to register a car will appear in other mobile applications as well.
As part of the presentation of IT products, the information and digital platform E-Knot was also presented . It is designed to ensure interaction between property owners and management bodies of apartment buildings, as well as with territorial divisions of internal affairs bodies. Thus, residents will be able to report various communal problems to the OSI manager, and promptly transfer information about illegal actions, violations and other incidents to their local police inspector.
It should be noted that the Ministry of Internal Affairs is the most active in introducing modern technologies into its work. With an enviable frequency, the police boast of innovations. For example , on February 1, the Ministry of Internal Affairs launched a mobile application 102. The service is part of the project “ Omnichannel of the process of receiving messages from citizens”, the task of which is to make the police closer and more accessible to the population. With the help of the developed application, each resident of the country can send information about the committed offense or crime and be sure that his message will not remain unresponsive. Through the system, you can submit an appeal, contact the operator by audio or video call, receive a service, and also track the location of the police squad that went to the place of the call.
In addition, the Find Me child safety system is ready for launch, allowing you to track your child's location. The new system will help parents monitor their children using smartphones, even from a distance. In case of danger, the child will use the button on the key fob, and the alarm signal will automatically be transmitted to both the parents
and the police.
The Ministry of Internal Affairs of the Republic of Kazakhstan emphasizes that while carrying out work on digitalization , the department pays great attention to the automation of public services . In 2020, the Ministry of Internal Affairs received about 9 million government services 38 types of services out of 40 or 95% are automated.
In the field of digital technologies development, Kazakhstan actively cooperates with international organizations. One of them is the United Nations Development Program (UNDP). Not so long ago, the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan and UNDP signed a Statement of Intent on cooperation in the areas of digitalization , provision of public services and innovation.
The organization is exerting be supported to attract leading international experts in the field of digitization , as well as isolated and so grant funding for the Center reengineering and digital transformation in the amount of 200 thousand. USD.
The cooperation is expected to accelerate digital transformation in Kazakhstan in line with national development priorities and the 2030 Global Agenda for Sustainable Development. In particular, the parties will work to improve the access of citizens and business representatives to digital public services, implement digital solutions in the field of social protection, develop business packages for investors to provide high-quality Internet in remote villages, and train staff of IT departments of central government authorities to accelerate the digital transformation of the public sector.
Since the onset of the COVID-19 pandemic in Kazakhstan, with UNDP support, thousands of civil servants from central and local executive bodies have been trained to develop key digital
and communication skills to improve their performance in a remote working environment.
It is evident that Kazakhstan is striving to enter the number of countries where digital technologies have long been a daily routine, and not an exotic curiosity at various exhibitions. But the creation of smart applications and training of officials is only a small step to realize your ambitions . In parallel with this, it is necessary to conduct the Internet to all corners of the country , so that not only residents of the capital and large cities, but also an ordinary villager can appreciate all the advantages of modern information technologies.