Since the first days of the creation of independent Kazakhstan, the main task of the state is to improve the welfare and quality of life of its people. To do this, the Government conducts reforms, improves legislation, invests in various projects, and much more. However, not all of its initiatives receive support and understanding from civil society.
The main reason for this is the lack of an open dialogue at the proper level between society and the state. Government decisions are not always accompanied by a broad explanation. As well as not always the state listens and hears the opinion and desire of the people. All this leads to the failure of reforms, generates distrust of the population to the government.
At the same time, important issues of public concern should be discussed and resolved within the framework of a constructive civil dialogue, which allows you to hear other, including alternative, opinions and find the right solutions.
In September last year, President of Kazakhstan Kassym-Jomart Tokayev in his first address to the people of Kazakhstan announced the transition to the concept of "hearing state", whose task is to build an effective communication system of the state apparatus with the population and business, since the" hearing state " has a much better chance to effectively implement its policies, having the support and trust of the population.
It should be recognized that the platform for establishing communication with society on the part of the state has already been created, there are many channels of feedback with the population, some of them make it possible to exercise public control:
Automated service "electronic appeals" on the e-government portal, which allows you to submit an appeal to any state body and akimat, without leaving your home;
Blog-platform for the first heads of state bodies https://dialog.egov.kz which is one of the components of the portal "Open dialogue" and provides an opportunity for any citizen to ask a question directly to the mayor or the first head of the state body;
There are portals "Open NPA" - a platform for public discussion of draft normative legal acts, and "Open budgets" - provides an opportunity to get acquainted with the budget of any akimat or state body;
The Open data portal is a platform where publicly available statistical data from government agencies is published in machine-readable form;
Internet conferences and surveys of the Open dialog portal that allow you to ask questions or make a request online;
Helplines and call centers;
Front-offices;
Official accounts of government agencies in social networks, where you can also submit a complaint, suggestion, or question.
Mobile application "Digital agent" that allows you to evaluate the quality of work of service providers in the provision of public services with the ability to send photos and videos and complaints about the quality of the service received (today it is possible only for the work of PSC, state revenue agencies, employment centers, the Department of labor and social protection, after modernization, local Executive bodies will be available). All received complaints and suggestions are processed in the feedback format and as soon as possible the responsible persons provide assistance in solving the problem;
Interactive map of public control with open access to the budget of schools, kindergartens, hospitals, clinics, roads in each region on a single platform with the ability to monitor these processes 24 hours a day, check them with documentation and in case of discrepancies report to the authorized body, attaching the appropriate photos and videos;
Interactive map of rural budgets developed by Transparency Kazakhstan, which displays budgets
3,255 villages, settlements, rural districts and cities of district subordination for 2019-2021 and analyzed what types of expenditures are allocated by local authorities.
At the same time, the development of a dialogue between the government and society requires not only the openness of civil servants, but also the activity of civil society, since the dialogue between the state and civil society is a two - way road.
Citizens should talk about problems, offer their own vision and ways out of the situation, and the state apparatus should take them into account when making certain decisions.
I call on all citizens to actively participate in the discussion of state decisions and conduct public control over the implementation of state programs and the execution of the state budget.