In 2020, the UAPF provided more than 19.4 million services to depositors

The Unified Accumulative Pension Fund, despite the current epidemiological situation and the coronavirus pandemic (COVID-19), in connection with which a number of restrictive measures were taken in 2020, increased the number of services provided by 15% compared to 2019. Thus, as of January 1, 2021, the UAPF provided 19.4 million services to depositors, which is 2.5 million more than a year earlier.

The growth was largely due to the popularity of the UAPF's electronic services: over 92% (17.9 million) of the Fund's services were provided online. With the help of a Personal Cabinet, which is on the website and in the mobile app FUND investors, not leaving the house received the following services: preparation of the extract with individual retirement accounts, making changes and additions in the details, obtaining information about the presence of the IRS, the filing of an application for retirement benefits in connection with the disability group 1 or 2 indefinitely, track the status of your application, payment and many more.

Some depositors still apply to our branches located throughout Kazakhstan. In the offices of the pension Fund, investors received 1.4 million services.

In addition, to cover pension services in remote localities of the country, JSC "UAPF" and JSC "Kazpost" are implementing a joint project to provide services to depositors and recipients of the Fund in the offices of the national postal operator. Recall that the following types of operations can be performed in the divisions of "Kazpost"::

submit an application to change (supplement) the additional details of the depositor (recipient) (details of the identity card, phone number, email and postal addresses);
sign an agreement on changing (defining) the method of informing (including for obtaining access to the services of UAPF JSC in electronic format).

In total, in 2020, these operations in the branches of the postal operator were used 6.3 thousand times.

It is important to note that one of the tasks of the UAPF is to provide high-quality consulting services and develop information channels for depositors and recipients of the Fund. In 2020, the number of requests from depositors via feedback channels doubled compared to a year earlier. In 2020, there were 1.4 million requests, and in 2019, 705 thousand requests.

As a reminder, to get the advice of investors and recipients of the SAPF can call the center at 1418 (toll free in Kazakhstan), as well as consultations are available on the corporate website www.enpf.kz through a chat-bot in WhatsАpp and Viber number +7 777 000 14 18 and on the official pages of the SAPF in social networks Instagram, Facebook, Vkontakte, Twitter, Telegram, Odnoklassniki.

 

 

UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The National Bank of the Republic of Kazakhstan is responsible for the trust management of the pension assets of the UAPF. Since January 1, 2016, the functions of developing proposals for improving the efficiency of pension asset management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, and provides the depositor (recipient) with information about the state of his pension savings (more on www.enpf.kz)