Over 30 million services have been provided by the UAPF since the beginning of the year.

The Unified Accumulative Pension Fund (UAPF) provides a variety of services to Kazakhstanis digitally and continues to develop them, adapting to client needs. The 24/7 availability of the Fund's services on its website and mobile app is a key factor in increasing depositor interest.

From January 1, 2025, to August 31, 2025, the Fund provided 30.8 million services to the population. Of these, 17.7 million were provided electronically, and 12.0 million were automated. Thus, the share of automated, electronic, and remote services amounted to approximately 98% of the total. A total of 645,900 services were provided in person, including 633,700 directly at the Fund's offices.

As a reminder, all pension accounts are opened in the UAPF automatically upon receipt of the first contribution. Targeted requirements are also automatically calculated for citizens of the Republic of Kazakhstan under 18 years of age, and targeted savings accounts are opened to record and credit targeted savings to recipients of targeted savings under the "National Fund for Children" program.

During the reporting period, the total number of automatically opened individual pension accounts (IPAs) for all types of individual pension contributions, as well as notional pension accounts (IPAs, opened to record mandatory employer pension contributions (MPECs) transferred by the employer from their own funds), and targeted savings accounts (TSAs, opened to record and credit targeted savings to recipients of targeted savings under the "National Fund for Children" program) amounted to 1.14 million accounts.

Receiving statements from individual pension accounts, notional pension accounts, and targeted savings accounts remains the most popular service. Since the beginning of the year, 19.4 million statements have been issued via the Individual Pension Fund (IPS), the Unified Pension Fund (UPS), and the Central Pension Fund (CNS), 16.3 million of which were electronic and 2.7 million were automatic. The UAPF reminds that receiving account status information through your personal account is the most convenient, reliable, and efficient way to monitor your pension savings. The service operates online 24/7, allowing you to receive up-to-date information at any time and from anywhere. Account status information is also available not only through the ENPF mobile app and your personal account on the ENPF website, but also through the egov.kz portal or the e-government mobile app. This provides additional convenience for users who prefer to interact with government services through a single platform. The UAPF notes that, starting in 2025, the annual automatic mailing of statements will no longer be provided. However, receiving information on your pension savings by mail will still be possible upon submitting a request to the UAPF .

In addition to receiving statements in their personal account on the website and in the mobile app, depositors (recipients) can use services such as making changes and additions to their account details, obtaining a certificate of account availability, submitting an application for pension payments due to the establishment of a Group 1 or 2 disability for life or upon reaching the age of 50 through voluntary pension contributions, tracking the status of a payment application, transferring a portion of their pension savings to an investment portfolio manager (IPM), and calculating a projected future pension using a pension calculator. For example, since the beginning of the year, 46.1 thousand depositor applications have been received to transfer a portion of their pension savings to the IPM's trust management, 43.7 thousand of which were submitted electronically.

93.5 thousand applications for account changes were received over the eight months since the beginning of 2025, 88.5 thousand of which were submitted at the Fund's offices.

When seeking services from UAPF specialists, depositors typically receive additional consultations and advice on savings management. As part of its outreach efforts, 34,200 on-site presentations were held, attended by 697,600 people. The number of materials published in the media based on UAPF announcements amounted to 29,200.

The number of inquiries received from depositors and recipients through feedback channels amounted to 354,200.

As a reminder, any company can request an on-site presentation and consultation on the funded pension system by simply calling the call center at 1418 or through the Fund's website or mobile app.

UAPF advisory services are available through instant messengers (chatbot on WhatsApp and Viber at +7 777 000 14 18), the call center at 1418 (free call within Kazakhstan), on the corporate website enpf.kz, and on the official UAPF pages on social media: Instagram, Facebook, VKontakte, Telegram, Odnoklassniki.