The most popular UAPF service in Kazakhstan is checking pension savings

Electronic services that do not require personal appeal of citizens to the UAPF branches remain popular in Kazakhstan. They are accessible and convenient, many depositors prefer to use them 24/7 in their Personal Account on the enpf.kz website, in a mobile application.

 Over the three months since the beginning of this year, the Unified Accumulative Pension Fund has provided its depositors and recipients with about 6.8 million services, with 68% (4.6 million) of services citizens preferred to receive in electronic format, 24.8% (1.7 million) - in automatic, 2.51% (170.5 thousand) - in a remote format in the form of consultations. Thus, about 95% of pension services can be obtained remotely.

 The most popular service for the first 3 months of 2023 is still the provision of information on the state of individual pension accounts (IPS). More than 6.3 million statements with IPS (92.71% of the total volume of operations performed) were issued from January to March 2023. Of these, 4.6 million (more than 73% of the total volume of statements) - in electronic format: through a personal account on the enpf.kz website or in a mobile application, as well as on the e-government portal egov.kz. More than 1.5 million extracts (more than 24% of the total volume of extracts) were sent to depositors and recipients who chose the method of informing via e-mail indicated in the UAPF database automatically.

Over 90.6 thousand applications have been processed since the beginning of the year at the reporting date for changing details.

 Recall that in the Personal Account on the website and in the UAPF mobile application, in addition to receiving information about your savings, you can choose a method of informing about them, change personal details, choose a method of informing about savings, transfer part of the savings to the investment portfolio manager, make a forecast calculation of the future pension using a pension calculator, etc.

 If an individual does not have an open IPA in the UAPF, it opens automatically in the UAPF information system when the first installment is received. Since the beginning of the year, 76.62 thousand have been opened automatically. IPA for all types of contributions.

 Despite the growing popularity of remote services, some investors prefer a personal appeal to the Fund's specialists. Thus, over 354.6 thousand services (5.21% of the total volume of services) were provided to depositors and recipients in the process of face-to-face services in UAPF divisions throughout Kazakhstan for 3 months since the beginning of the year, of which 303.3 thousand were directly in the Fund's service offices.

 About 49.3 thousand services were provided by the UAPF field service departments - mobile agents and crews of mobile offices. In addition to providing services during on-site services at meetings with employees of enterprises, the ENPF is conducting outreach work. Since the beginning of the year, 7.1 thousand presentations have been held at enterprises and organizations, in which more than 155 thousand people have become participants.

 ENPF always pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. As of April 1, 2023, over 170.5 thousand calls received through various feedback channels were worked out.

Consulting services of the UAPF can be obtained through instant messengers (chatbot in WhatsApp and Viber at +7 777 000 14 18), a call center at 1418 (a call is free in Kazakhstan), on the enpf.kz corporate website, as well as on the official pages of the UAPF in social networks Instagram, Facebook, Contact, Twitter, Telegram, Odnoklassniki.

UAPF was established on August 22, 2013 on the basis of NPF UAPF JSC. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals for improving the efficiency of pension asset management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the state of his pension savings (more details on the www.enpf.kz).