Contact us and you will definitely receive an answer!

Since the beginning of the year, UAPF specialists have processed approximately 130,000 requests remotely.

The UAPF provides services to depositors and beneficiaries through various communication channels. The most convenient is through the Personal Account on the enpf.kz website (read more here).

In addition, necessary information can also be obtained through voice and non-voice communication channels. For example, you can get advice on all your questions from the Fund's operators by dialing the short number 1418 from 9:00 AM to 6:00 PM. The call is free and can be accessed from any mobile operator in the Republic of Kazakhstan, as well as from landline phones. In the first three months of this year alone, over 95,000 such calls were processed.

Depositors (recipients) located outside the Republic of Kazakhstan can receive consultations by calling +7 (727) 356-10-60 or through the "Call Online" service available on the Fund's corporate website.

In addition to providing pension services via telephone, the UAPF Remote Consulting Department provides services to users of the Fund's pension services through non-voice communication channels, such as the "Write to Us" electronic service available on the Fund's website or in the UAPF mobile app, the Chat2Desk cloud service messenger, WhatsApp, Viber chat, Telegram, personal inquiries on social media such as Facebook, VKontakte, Instagram, TikTok, or the Fund's official email address enpf@enpf.kz.

In the first quarter of this year, approximately 35,000 inquiries were processed this way.

The UAPF continues to improve its services and accessibility for all interested parties. Contact us, and you will definitely receive a response!

The ENPF was established on August 22, 2013, on the basis of JSC UAPF. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan, represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The National Bank of the Republic of Kazakhstan exercises trust management of the ENPF's pension assets. Effective January 1, 2016, the functions of developing proposals to improve the efficiency of pension asset management were transferred to the National Fund Management Council. In accordance with pension legislation, the ENPF collects mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, makes pension payments, maintains individual records of pension savings and payments, and provides depositors (recipients) with information on the status of their pension savings (more details at www.enpf.kz).