Local Executive bodies of the West Kazakhstan region (hereinafter referred to as m & E) carry out appropriate work to comply with the norms and requirements of the legislation of the Republic of Kazakhstan in the provision of public services.
To date, the register of public services includes
170 types of services.
For 9 months of 2020, the following services were rendered:
1 398 363 public services (2019 – 1 563 085).
Including those rendered by service providers (except for those rendered through A state Corporation) in paper form – 236,047 (16.8%) (2019 - 353,313) (22.6%), rendered by service providers (except for those rendered through a State Corporation) in paper form, but which could be rendered through the e-government web portal and (or) a State Corporation – 60,009 (4.2%) (2019 – 109,679 (7%), rendered electronically through the service provider's information systems (except for e-government web portal www.egov.kz, www.elicense.kz)
– 1 102 260 (78,8%) (2019 zhyl – 1 100 093 (70%).
The number of public services rendered in violation of term – 12 (2019 – 15).
In order to raise public awareness of the region on rendering state services, in accordance with a plan approved in conjunction with the Department for civil service Affairs of the Western Kazakhstan region, seminars, meetings, round tables and various events, materials in mass media (hereinafter – mass media).
In total, 1,337 explanatory events were held on the issues of public services, 83,101 people were covered by the events.
Public services are widely covered in the media.
According to the rules of the state control over the quality of public services dated December 8, 2016
No. 78, approved by the order of the Chairman of the Agency of the Republic of Kazakhstan for civil service Affairs and anti-corruption, 108 internal control checks were conducted.
In accordance with the order of the acting Minister of national economy of the Republic of Kazakhstan dated March 27, 2015 No. 270 on approval of the state service standard "Provision of land for the construction of an object within the boundaries of a locality", the application is accepted and the result of the provision of public services is issued through the state Corporation "Government for citizens" and the e-government web portal www.egov.kz (hereinafter referred to as the portal).
However, the application sent through the web portal does not go to the elicense portal.kz of the local Executive body, but it is received by the EEA as part of citizens ' requests and causes difficulties in the business process of providing public services.
According to the order of the Minister of national economy of the Republic of Kazakhstan dated March 30, 2016 No. 151 on approval of the state service standard "Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)", the application is accepted and the result of public service is issued through the office of the service provider and the state Corporation "Government for citizens" (hereinafter-the State Corporation), the form of public service is paper.
However, in the register approved by the order of the acting Minister of digital development, innovation and aerospace industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK, this service is provided by the e-government web portal and the form of public service provision is approved by electronic.
In addition, on the egov portal.kz during an online request for this service, the portal provides a link to the site https://elicense.kz. At the second step of submitting an application on this site, you must attach the conclusion of the land Commission. However, this document is issued after the application is reviewed.
In this regard, these public services are provided in paper form.
In General, the issues of providing public services are under constant control of the regional akimat, and work on improving the quality of public services will continue in the future.