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Reference Information On the Results of Digitalization Activities for the First Half of 2026
In his Address to the Nation of Kazakhstan dated 8 September 2025, the President of the Republic of Kazakhstan placed special emphasis on the development of artificial intelligence and digital technologies as key drivers of the country's competitiveness, the digital transformation of public services, and the implementation of the Smart City concept.
In order to implement the tasks set forth by the Head of State, as well as within the framework of the Smart City concept, a number of initiatives and projects in the field of digitalization were carried out in the region during the first half of 2026.
To ensure prompt response to residents' requests related to housing and коммунal services, the unified iKomek109 Call Center operates 24/7. The primary objective of the project is to improve public access to information and utility services while reducing the processing time of citizens' requests.
In addition, integration with the Smart Data Ukimet information and analytical platform has been completed. Work is currently underway to introduce artificial intelligence capabilities into the call center. Upon completion, incoming calls from citizens will be processed automatically by an AI-powered voice assistant. Reference: From January 2026 to the present, the unified iKomek109 Call Center has received 36,991 calls. Of these, 30,127 were consultation requests, 6,864 were officially registered as citizens' requests, and 5,843 requests were processed with feedback provided to applicants.
As part of the development of the public safety system, 300 Target AI intelligent video surveillance cameras were installed in the city of Uralsk in 2025. Reference: The cameras are equipped with facial recognition technology, automatic vehicle license plate recognition, detection of safety violations, mobile phone usage detection, and other AI-based functions aimed at preventing offenses. The Target AI platform is integrated with all national wanted-person databases and operates in conjunction with the facial recognition system.
Furthermore, in order to prevent and ensure the early detection of forest fires, 10 Beeline AI cameras equipped with artificial intelligence technology have been installed. Reference: The cameras are located in the settlements of Priuralnoye, Rubezhinskoye, Trekino, the Akzhaiyk Sanatorium, Yanaikino, Budarino, Chapayev, Taipak, Bazartobe, and in the city of Uralsk.
In 2025, the Beeline AI system detected three forest fires. Since the beginning of 2026, the system has successfully detected two additional forest fires at an early stage, enabling their rapid containment and extinguishment.
In the healthcare sector, Polyclinic No. 2 has introduced an artificial intelligence-based automated patient calling system.
Reference: During 2026, the system automatically invited residents to undergo preventive medical screening. As a result, 17,751 people completed screening examinations during the first five months of the year.
In addition, the E-Medosmotr AI system, utilizing artificial intelligence technologies, is being used to assess citizens' fitness for military service.
In the transport sector, a public transport dispatching system has been introduced, while all city buses have been equipped with an electronic fare payment system.
Work is also underway to implement a city road quality monitoring system based on computer vision and artificial intelligence technologies.
In the field of land relations, a Geographic Information System (GIS) portal has been commissioned. Its primary purpose is to identify land plots that are not used for their intended purpose and to monitor the efficient use of agricultural land.
In the housing and utilities sector, the E-sep.su project is in operation to automate drinking water consumption accounting and subsidize water supply services. The software ensures transparency in water consumption records, automates the subsidy process, and minimizes corruption risks. Reference: Between 2022 and 2025, the E-sep.su information system generated budget savings totaling KZT 854 million.
Recorded water consumption amounted to:
- 2022: 1,000,000 cubic meters;
- 2023: 680,000 cubic meters;
- 2024: 350,000 cubic meters;
- 2025: 541,000 cubic meters.
To promote the development of the IT industry and train specialists in artificial intelligence, preparations are underway to establish the Tomorrow School at Makhambet Utemisov West Kazakhstan University. A dedicated educational facility equipped with computers, furniture, and the necessary equipment has already been established. KZT 92.8 million has been allocated from the local budget for the implementation of the project.
To support the region's innovation ecosystem, the regional BatysHub IT Hub continues to operate. Its primary mission is to develop IT startups through education and incubation programs, improve the population's digital literacy, and identify talented young people in the field of information technology. Reference: Since the beginning of 2026, BatysHub has organized more than 55 events involving 1,056 participants. These activities are aimed at strengthening the regional IT community, training specialists, and promoting technological entrepreneurship in West Kazakhstan Region.
Between 2023 and 2026, 18 fully operational startups have been successfully launched, while 25 additional startup projects are currently under development. KZT 48 million has been allocated from the local budget for the development of the regional IT Hub.
In implementation of the Decree of the President of the Republic of Kazakhstan "On Measures to Debureaucratize the Activities of the State Apparatus," the Oral 365 information system has been introduced to digitalize regional budget planning processes.
In the field of sports, the Qadam AI digital platform has been operational since 2026. The platform is based on advanced digital technologies, including biometric identification and artificial intelligence.
Each service provider has a personal online account displaying attendance statistics, user reviews, and feedback, providing modern digital tools for managing the sports sector.
One of the key advantages of the platform is that Face ID biometric data are stored exclusively by the respective service providers, thereby minimizing the risk of unauthorized disclosure of children's personal data.
The biometric registration procedure takes no more than one minute. The system analyzes up to 512 facial points, ensuring highly accurate identification. Athletes' arrival and departure times are recorded automatically. As a child approaches the camera, the biometric data are recognized and the entry and exit times are registered automatically.
Currently, 198 service providers are registered on the Qadam AI platform. The total number of registered children is 15,305, of whom 8,324 have received vouchers, while 6,082 remain on the waiting list.
To provide residents and visitors of the city of Uralsk with information about regional tourist attractions, commercial facilities, and other useful information in offline mode, InfoKiosk interactive information terminals have been installed throughout the city.
In addition, in order to achieve the 2026 investment targets for fixed capital investment, work is underway to upload investment projects into the Aimaq07 information system.
At present, within the framework of the updated Smart City concept, additional digital projects are planned to further accelerate regional digital transformation, improve the quality of public services, and expand the application of artificial intelligence technologies across various sectors.
Information on Communications and Internet Access in West Kazakhstan Region for the First Half of 2026
There are 405 rural settlements in the West Kazakhstan Region. Of these, 372 rural settlements (92%) have access to the Internet, including:
- 4G coverage – in 293 rural settlements;
- 3G coverage – in 340 rural settlements;
- 2G coverage – in 376 rural settlements;
- ADSL access – in 86 rural settlements;
- Radio bridge technology – in 44 rural settlements;
- Fiber-optic communication – in 136 rural settlements;
- Satellite Internet – in 56 rural settlements.
Mobile voice communication services are available in 376 rural settlements, representing 93% of the total number of villages in the region.
During the first six months of 2026, the Interregional Communications Inspectorate conducted 14 unscheduled inspections (7 in rural settlements and 7 in the city of Uralsk) to assess compliance with telecommunications service quality standards.
As a result of these inspections, administrative fines totaling KZT 30 million were imposed on telecommunications operators, including:
- Beeline – KZT 17 million;
- Kcell – KZT 7 million;
- Tele2/Altel – KZT 3 million.
Reference:
In 2024, the Interregional Communications Inspectorate carried out 35 unscheduled inspections of telecommunications operators (14 inspections in rural settlements and 21 inspections in the city of Uralsk) to monitor compliance with telecommunications service quality standards.
Following the inspections, administrative fines totaling KZT 67.6 million were imposed, including:
- Beeline – KZT 9 million;
- Tele2/Altel – KZT 9 million;
- Kcell/Activ – KZT 5 million.
By the end of 2025, 21 unscheduled inspections had been conducted, resulting in administrative fines totaling KZT 38.2 million, including:
- Beeline – KZT 4 million;
- Tele2/Altel – KZT 8 million.
Development of Mobile Communications
In 2025, Beeline and Kcell installed new base stations in the cities of Uralsk and Aksai, as well as in 21 rural settlements, including:
- Tegiszhol, Konekketken, Zhaiyk, Kabyl (Akzhaik District);
- Zhetibai (Bokey Orda District);
- Chinarevo and Krasnoarmeysk (Baiterek District);
- Syrym international road border checkpoint (Baiterek District);
- Abish, Kishkenetaldykuduk, and Bostandyk (Kaztalov District);
- Shalgyn and Korzhyn (Karatobe District);
- Zhympity and Olenty (Syrym District);
- Taskala, Togaily, and Merei (Taskala District);
- Taskala international road border checkpoint (Taskala District);
- Podstepnoye (Terekti District);
- Aksuat (Chingirlau District);
- Zhelayev, Derkul, and Vtoraya Dacha (Uralsk City),
as well as at two international road border checkpoints.
In addition, 202 base stations in rural settlements were upgraded to the 4G standard.
Reference:
In 2024, telecommunications operators installed new base stations in 23 rural settlements.
For 2026, the installation of new base stations is planned in the cities of Uralsk and Aksai, as well as in 10 rural settlements. In addition, modernization of existing base stations is planned in 8 rural settlements.
During the first quarter of 2026, Beeline commissioned new base stations in the villages of Kirsanovo and Krasny Ural (Baiterek District), while Kcell installed new base stations in the villages of Tompak (Akzhaik District) and Kuspankol (Syrym District).
Organization of Broadband Internet Access
In 2025, JSC Kazakhtelecom expanded its fiber-optic infrastructure in nine district centers: Karatobe, Zhangala, Zhympity, Kaztalovka, Darinsk, Taskala, Terekti, Chapayev, and Chingirlau. Fiber-optic lines were extended to 14 mobile base stations.
Under the Tazartu project, 3,333 subscribers were migrated from copper communication lines to fiber-optic networks. A total of 130 kilometers of fiber-optic communication lines were constructed, and 3,000 optical ports were installed.
In addition, GPON technology was deployed in the Akzhaiyk residential district of Uralsk, as well as in the villages of Zhympity and Taskala.
For 2026, the following activities are planned:
- construction of 246 kilometers of fiber-optic communication lines;
- installation of 8,368 optical ports;
- migration of 1,718 subscribers to fiber-optic networks.
Within the framework of the Tazartu project, it is also planned to migrate 6,000 additional subscribers to fiber-optic connections, including 3,000 in Uralsk and 3,000 in rural settlements.
In 2025, 620 wooden utility poles were replaced. In 2026, another 813 reinforced-concrete poles are scheduled to be installed, including 280 poles in Uralsk and 533 poles in rural settlements.
Telecommunications operators Kazakhtelecom, Transtelecom, and Jusan Mobile continue expanding their dealer networks using both wired and wireless technologies.
For example, to provide broadband Internet access to private residential areas in Uralsk (including suburban cottage communities), as well as in Podstepnoye and Zharkyn (Terekti District), Zhympity (Syrym District), and Michurino and Zherom (Baiterek District), operators are implementing joint projects with ZapKazREC LLP, utilizing existing electricity transmission poles for network deployment.
National Project "Affordable Internet"
As part of the implementation of the National Project "Affordable Internet", it is planned to connect 220 settlements to the fiber-optic communication network by 2027.
As an interim solution, Starlink satellite terminals have been installed by JSC Kazakhtelecom jointly with JSC Transtelecom in 24 rural settlements, including:
- Zhanakonys and Danilykol (Burlin District);
- Saltanat (Zhangala District);
- Talovka and Maitobe (Zhanibek District);
- Amanat (Baiterek District);
- Seksenbayev, Kishkenetaldykuduk, Zhas, Taldyapan, Besterek, Taldykuduk, Khairush, and Mereke (Kaztalov District);
- Kenoi (Bokey Orda District);
- Saralzhan, Taskuduk, Ankaty, and Karagandy (Syrym District);
- Kalmakshabyn, Orken, and Yersary (Taskala District);
- Kyzylkul and Segizsai (Chingirlau District).
For settlements with a population of fewer than 50 residents, Jusan Mobile installed OneWeb satellite communication stations in 24 remote villages during 2025, including:
- Zholap (Akzhaik District);
- Baktyaral, Besagash, and Utvinka (Burlin District);
- Koltaban (Zhanibek District);
- Zabrodino, Balabanova, Tyndala, and Bogatsk (Baiterek District);
- Karakuduk (Syrym District);
- Rybtsekh, Kabyltobe, Kutsiyk, Pridorozhnoye, Satymshegen, and Sarsenovo (Terekti District);
- Akkutyr, Zhiger, Akkainar, Yemenzhar, and Taldybulak (Taskala District);
- Urysai, Akkuduk, and Taldysai (Chingirlau District).
In 2026, additional OneWeb satellite terminals were installed in eight rural settlements:
- Chapurin, Talovaya, and Astafyevo (Baiterek District);
- Kyzylbas and Karaoi (Taskala District);
- Kutantal, Zhenishke, and Toryatbas (Chingirlau District).
Furthermore, a proposal has been submitted to the Ministry of Artificial Intelligence and Digital Development of the Republic of Kazakhstan to provide broadband Internet access directly to households in 123 rural settlements (80 primary and 43 additional settlements) through state subsidies for the "last-mile" infrastructure.
At present, Kcell has deployed 90 fifth-generation (5G) base stations in the city of Uralsk. An additional six 5G base stations are scheduled for installation during 2026.
To provide mobile broadband coverage along republican highways, design and cost-estimate documentation has been completed for the construction of seven telecommunications towers, with construction scheduled to begin in 2026.
In addition, during 2026–2027, the Ministry, together with a private investor, plans to construct telecommunications towers along regional highways, followed by the deployment of 4G mobile broadband coverage.