Formation of a positive image of a civil servant
In the Development Strategy of Kazakhstan until 2030, one of the long-term priorities is the creation of a professional state. The implementation of tasks in the creation of a highly professional civil service and an effective management structure is largely due to the professionalism of a civil servant.
Meanwhile, an indicator of the level of public confidence in the state apparatus and a criterion for assessing the effectiveness of management activities by society is the image of the public service, which has important functional and status significance. The image of the civil service as a whole is directly related to the image of the civil servant, since the issue of trust in the state authorities is connected with the employee's image, otherwise the activities of the state authorities become ineffective.
In this regard, the First President of the Republic of Kazakhstan N.A. Nazarbayev at the Anti-Corruption Forum of the People's Democratic Party "Nur Otan" voiced the following ethical standards that allow maintaining and increasing the level of public trust:
1. The civil servant must be able to dispose of power and authority and at the same time be honest.
2. In the public service, you need to work for the good of the state, and not for the sake of your own well-being, not to confuse public funds with your own pocket.
3. An official should live without fear of the question “What do you live on?”, Since there should be no reason for the appearance of pictures of his villas, high fences around them and expensive foreign cars.
4. It is important to live in full compliance with the requirements of the laws.
5. It is necessary to work in any position, in any position so as not to lose the confidence of the people, citizens of their country under any circumstances.
6. Kazakhstani civil servant should be an example of justice, modesty, be able to behave among people.
7. Before leading a team, he himself must learn to obey, be able to do what he requires from his employees.
8. You must immediately intervene, take action if you see that damage to the interests of the state is being inflicted or a corruption act is being prepared.
The ongoing reform of the civil service presupposes the formation of effective personnel mechanisms: an effective and transparent procedure for entering the civil service, the possibility of continuous professional development of civil servants, the relationship between work results and the incentive system. In the new model of civil service, the priority should be the formation of a positive image of the civil service, including timely informing and reaction to citizens' appeals, creating a favorable opinion about the actions of government agencies. In the formation of a positive image of the civil service, the main directions are, respectively, improving the quality of the provision of public services and establishing relations with the public.