ANNOUNCEMENT
Due to the complication of the epidemiological situation and the increase in the incidence of coronavirus infection (COVID-19) in order to prevent the spread of a dangerous virus and ensure the safety of workers and the population, the unified accumulative pension fund introduced a number of restrictive measures and some of the regional branches were transferred and continue to work remotely and contactless service mode. However, despite a number of restrictions, UAPF contributors continue to receive services in full.
Thanks to the development of new technologies and the smooth operation of electronic systems, now more than 90% of services provided by UAPF JSC are online. Thus, our depositors can not endanger their health and receive a whole range of services without leaving their homes. In particular, using the Personal Account, which is available both on the website and in the UAPF mobile application, a contributor can receive an extract from an individual retirement account, make changes and additions to his details, receive a certificate of the availability of an IPS, and apply for the appointment of pension payments in connection with the establishment of disability group 1 or 2 for an unlimited period, track the status of the application for payment and (or) relocation, and much more.
As of July 1, 2020, almost 9.4 million services were provided to the investors of the UAPF. This is 2.7% higher than last year. Of all services, 91.4% or 8 566 698 transactions were carried out in electronic format. Compared to last year, the popularity of the online format has grown by 16.4%.
Despite the fact that in some regions full-time service is maintained by appointment (with employment of no more than 50% of all branch employees), and in other areas, the UAPF has left a number of restrictive measures, some of the depositors are still served in the offices of the Fund. During the first half of the year, 730,911 services were provided in our branches.
As a reminder, the Foundation's employees on duty, by appointment, continue to receive contactless documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and principles of social distancing. Services that cannot be obtained online include:
- registration of applications for the appointment of pension payments in connection with the death of the contributor / recipient (burial);
- registration of applications for the appointment of pension payments in connection with the death of the contributor / recipient (inheritance);
- registration of applications for the appointment of pension payments in connection with departure for permanent residence outside the Republic of Kazakhstan (in exceptional cases, at the request of the consumer of the Fund's services);
- registration of applications for the transfer of pension savings from JSC "UAPF" to insurance organizations;
- registration of an application for opening an individual retirement account for accounting for a compulsory professional pension contribution, including applications for joining an agreement on pension provision at the expense of a compulsory professional pension contribution.
We recommend receiving other types of services through the Personal Account on the corporate website of the UAPF, or in the mobile application of the same name.
Let us remind you that the UAPF also has field service departments. At the moment, it operates with the involvement of no more than 50% of the staff, in compliance with strict sanitary and epidemiological measures. In this case, a preliminary consultation is carried out (including a check for the possibility of receiving services in person). In the event of a need for field service for processing applications for opening individual retirement accounts for accounting for compulsory professional pension contributions (including applications for joining an agreement on pension provision at the expense of a compulsory professional pension contribution) and servicing contributors (recipients) belonging to the category socially vulnerable segments of the population (disabled people of 1-2 groups), they travel in compliance with all sanitary and epidemiological measures. During the field service, 74,341 operations were carried out in 6 months of 2020.
Note that one of the tasks of the UAPF is to provide high-quality consulting services and the development of information channels for contributors and recipients of the Fund. So, over the six months of this year, compared to the same period last year, the number of applications from depositors through feedback channels increased by almost 2.5 times 666,905 calls in 2020, against 298,554 calls for the same period in 2019.
Investors and recipients of the UAPF can get advice in the call-center at 1418 (Calls within Kazakhstan are free), and consultations can be obtained on the corporate website www.enpf.kz, via the chatbot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of the UAPF in social networks Instagram, Facebook, VKontakte, Twitter Telegram, Odnoklassniki.
UAPF was established on August 22, 2013 on the basis of APF GNPF JSC. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee of State