ANNOUNCEMENT
As of September 1, 2020, the Unified Accumulative Pension Fund provided 11.8 million services to its depositors. Compared to the same period in 2019, the indicators decreased slightly by 0.9%. At the same time, despite the current epidemiological situation and the coronavirus infection (COVID-19) pandemic, in connection with which a number of restrictive measures were taken in order to prevent the spread of a dangerous virus and ensure the safety of workers and the population, ENPF contributors continued to receive services in full.
The UAPF contributors managed to maintain the volume of services rendered thanks to the well-functioning operation of the Fund's electronic systems. Of all services rendered as of September 1 of this year, 92.4% or 10.9 million transactions were carried out in the online format. Compared to last year, the popularity of e-services increased by 13.2%. With the help of the Personal Account, which is both on the website and in the UAPF mobile application, most of our depositors, without leaving their homes, receive a whole range of services - this is receiving an extract from an individual retirement account, making changes and additions to their details, obtaining a certificate of availability of IPS, filing an application for the appointment of pension payments in connection with the establishment of disability group 1 or 2 for an unlimited period, tracking the status of the application for payment and (or) relocation and much more.
After the relaxation of restrictive measures and with the opening of our branches in full-time mode of operation, with the observance of all security measures, such as pre-appointment, airing, wet cleaning and disinfection, some of the depositors are served in the offices of the Fund. For eight months of 2020, 820.8 thousand services were provided in our branches.
The UAPF also has field service departments, which as of September 1 provided 74.4 thousand services to the UAPF contributors. At the moment, these departments operate with the involvement of no more than 50% of the staff, in compliance with strict sanitary and epidemiological measures. In this case, a preliminary consultation is carried out (including a check for the possibility of obtaining services online or in person). In the event of a need for field service for processing applications for opening individual retirement accounts for accounting for compulsory professional pension contributions (including applications for joining an agreement on pension provision at the expense of a compulsory professional pension contribution) and servicing contributors (recipients) belonging to the category socially vulnerable segments of the population (disabled people of 1-2 groups), they travel in compliance with all sanitary and epidemiological measures.
Recall that some services of the UAPF can be obtained in 300 branches of the national postal operator Kazpost JSC. In cities and villages where there are no UAPF service centers, depositors can receive services, for the provision of which they previously had to go to the nearest large settlements. So, since the beginning of the year, 2392 services have been received by our depositors in Kazpost offices.
Note that one of the tasks of the UAPF is to provide quality consulting services and the development of information channels for the Fund's contributors and recipients. So, for 8 months of this year, compared to the same period last year, the number of depositors' requests through feedback channels increased almost 2.4 times: 942.3 thousand requests in 2020, against 410.7 thousand requests for the same period in 2019 of the year.
Recall that investors and recipients of the UAPF can get advice at the call-center at 1418 (Calls within Kazakhstan are free), and consultations can be obtained on the corporate website www.enpf.kz, via a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of the UAPF in social networks Instagram, Facebook, VKontakte, Twitter Telegram, Odnoklassniki.
UAPF was established on August 22, 2013 on the basis of JSC “NPF“ GNPF ”. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee for State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management were transferred to the Council for the Management of the National Fund. In accordance with the pension legislation, the UAPF attracts compulsory pension contributions, compulsory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (for more details see www.enpf.kz )