ANNOUNCEMENT
Despite the ongoing quarantine in some cities of Kazakhstan due to the spread of coronavirus infection (COVID-19), the contributors of the Unified Accumulative Pension Fund receive services in full.
As of June 1, 2020, over 90% of UAPF services are provided in electronic format. Thanks to advanced modern technologies and well-functioning information systems of the fund, investors can receive most of the services without leaving their homes.
In the first five months of 2020 alone, UAPF contributors were provided with over 8.2 million services, or rather 8,264,756. This is 7.3% higher than last year. Of all services, 91.1% or 7.5 million were provided in electronic format. At the moment, the most popular service is obtaining an extract from an individual retirement account: more than 7.7 million times depositors have chosen this service. Compared to the figures as of June 1, 2019, the figure increased by 22.6%. Almost 7.5 million times the statement was received electronically.
Let us recall that in the Personal Account, both on the website and in the UAPF mobile application, you can get not only an extract, but also a number of services provided by the UAPF. For example, make changes and additions to your details, get a certificate of the availability of an ITS, apply for the appointment of pension payments in connection with the establishment of disability groups 1 or 2 indefinitely, track the status of the application for payment and (or) relocation, and much more.
Note that one of the tasks of the UAPF is to provide quality consulting services and the development of information channels for the Fund's contributors and recipients. So, over the five months of this year, compared to the same period last year, the number of depositors' applications through feedback channels has almost doubled 558,005 calls in 2020, against 253,063 calls for the same period in 2019.
Investors and recipients of the UAPF can get advice at the call-center at 1418 (Calls within Kazakhstan are free), and consultations can be obtained on the corporate website www.enpf.kz, via the chatbot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of the UAPF in social networks Instagram, Facebook, VKontakte, Twitter Telegram, Odnoklassniki.
UAPF was created on August 22, 2013 on the basis of JSC “NPF“ GNPF ”. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee for State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management were transferred to the Council for the Management of the National Fund. In accordance with the pension legislation, the UAPF attracts compulsory pension contributions, compulsory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (for more details see www.enpf.kz )