109 iKomek

Unified contact center iKOMEK 109

The single contact center ekomak 109 unites all call centers of municipal enterprises and is a single point of contact with residents of the city working 24/7.

 

All requests are processed and entered in the register of residents ' requests with the assignment of a registration number and then transferred to state bodies and public utilities to resolve the issue within the established time frame. More than 5,000 requests are received daily. The percentage of processing requests is 99%, the operators of the iKomek center accept requests from residents from all communication channels