In the first quarter of 2020, the Department of labor inspection of the West Kazakhstan region received 141 requests from individuals and legal entities, including 10 requests from the e-government portal, 6 oral explanations were given during a personal reception, and 2 requests were repeated. 136 requests were received from individuals, including 15 collective requests, and 5 requests from legal entities. There were 127 applications, 10 complaints, and 4 proposals.
54 requests were received in the state language, the largest number of requests – 87 are in Russian. Responses to applicants in accordance with the current legislation were sent in the language of the request.
Among the applicants 141 legal entities and individuals are: citizens – 116 of them collectives – 15, 1 disabled person and 4 unemployed, non-governmental organizations, societies-5.
For 3 months, a total of 111 appeals were considered, 4 of them were satisfied, 99 were given appropriate explanations, and 8 appeals were terminated. 29 requests were forwarded to other state bodies.
By the nature of issues: 75 complaints relate to issues of remuneration (policy, payment of wages, salary arrears) and social security, 33-violation of labor legislation, 8 appeals they relate to General issues of labor and employment of the population, 11-labor relations (employment, labor leave, labor discipline, temporary performance of official duties), 10 - on labor protection, safety, industrial injuries, 4-General issues of professional development of personnel support.
A total of 51 applications were forwarded to the Department, including 7 applications from the office of the akim of the West Kazakhstan region, districts and Uralsk, 25 from the regional Prosecutor's office, districts and Uralsk, and other regional departments for labor inspection – 10 applications, state institutions-8.
Based on the results of the analysis of violations by the terms of consideration of appeals it is not revealed. All requests were considered in a timely manner, and citizens and legal entities received comprehensive responses within the established time frame in accordance with the requirements of the Law of the Republic of Kazakhstan dated January 12, 2007 "on the procedure for considering requests from individuals and legal entities".