In 2019, The Department of labor inspection of the West Kazakhstan region (hereinafter referred to as the Department) received 753 requests from individuals and representatives of legal entities, which decreased by 16% compared to 2018 (893).
A significant part of them are 737 (2018 – 858), including collective – 87, and 16 (2018 – 35) for legal entities, including collective – 1.
By type of requests, the total number of applications was 709 (in 2018-837); complaints – 33 (in 2018 – 35); other-4 (in 2018 - 21). The number of requests received through electronic resources (e-government portal) has increased-41. In accordance with the approved schedule, 67 (2018 - 34) individuals and representatives of legal entities were accepted by the management of the Department.
The main part of appeals 417 (55%) (2018 – 433) are related to the receipt of labor remuneration (payment of wages, environmental allowances to wages, salary arrears), 222 (30%) (2018 – 190) – appeals for violation of labor legislation (when removed from office, unjustified disciplinary responsibility, decision of the disciplinary Commission, appeal of acts of dismissal, etc.), 72 (10%) (2018-216) - applications relate to issues of labor and employment and labor relations (employment, refusal to hire, labor leave, labor discipline), 26 (3%) (2018 – 54) - labor protection, safety, occupational diseases, industrial injuries, 16 (2%) - General issues.
According to the results of their consideration, 96 requests were satisfied, 396 were given appropriate explanations, and 120 requests were redirected.
The number of applications in Kazakh is 214 (30%), and 489 (70%) are in Russian. Responses to applicants in accordance with the current legislation were sent in the language of the request.
The greatest number of appeals were forwarded to the office of the Prosecutor of the region, Uralsk and other regions of 115 cases, other areas of the departments of labour inspection – 25 complaints, the Ministry of labour and social protection of population of the Republic of Kazakhstan – 16 cases, akim of West Kazakhstan region – 18, other public institutions and organizations 16.
There is a significant decrease in the number of repeated requests compared to the same period last year: 13 requests in 2019 (52 – 2018). according to the results of their consideration, explanations were given – 12, and 1 was discontinued.
It should be noted that one of the key performance indicators of the Office is "compliance with the deadlines for consideration of complaints and applications" and "consideration of repeated justified complaints and applications". Operational meetings were held on this issue during the year, following instructions and specific instructions sent to the Department.
For the purpose of legal explanatory work on requests on the official ineternet resource of Management the section "blog of the head" functions. During the year, 26 complaints were received on labor relations issues, which were answered accordingly. At the same time, 86 explanations were given to organizations on various issues of labor legislation by means of cover letters to the EEA.
Managers accept nonresident visitors on the same day, regardless of the existing schedule. In order to interact and communicate with the population, the head and Deputy head of the Department held meetings to explain labor legislation in Burlinsky and Syrymsky districts.
On a daily basis, the state labor inspectors receive oral requests from individuals and legal entities on various issues of implementation of labor legislation, on which employees of the Department give oral explanations.
Based on the results of the analysis, no violations were found in terms of the time frame for consideration of appeals. All requests were considered in a timely manner, and citizens and legal entities received comprehensive responses within the established time frame in accordance with the requirements of the Law of the Republic of Kazakhstan dated January 12, 2007 "on the procedure for considering requests from individuals and legal entities".