The state Corporation "Government for citizens" has launched a system for evaluating the quality of PSC work using a QR code. Service recipients can leave feedback about the service process, Department infrastructure, and service culture. To date, more than 500 citizens have managed to leave their reviews and evaluate the quality of work of public service departments.
In each of the 339 departments, visitors can find installed stands with a QR code. Using an app that reads QR codes, customers can instantly go to the survey page on their smartphone. Citizens can tell whether they are satisfied with the operator's work, whether they were comfortable with the service, whether they received the necessary information, etc. In addition, service recipients can leave suggestions and feedback by attaching a photo or video from the Department they visited.
Feedback is necessary for the Government for citizens to find out the opinion of service recipients about the activities of the state Corporation and determine their level of satisfaction. Also, the results of the survey will allow you to identify shortcomings in the departments and quickly eliminate them.
It is worth noting that the survey can also be completed independently on the official Internet resource of the state Corporation gov4c.kz in the "Feedback" section.