Receiving a statement from your pension account is a legally established right of depositors and recipients of the UAPF. Today, everyone can find out about the state of their savings in one of the following ways:
personal appeal directly to the UAPF service offices;
electronically:
– by e-mail to the address provided in the UAPF.
– on the e-government portal through Your personal account or using a one-time sms password that will be sent to the mobile phone number of the depositor (recipient) registered in the mGov mobile citizens database;
traditional mail.
To choose the method of obtaining information, the depositor can come to the UAPF office with an identity document. Or if you have an electronic digital signature (EDS), choose or change the method of informing on the site enpf.kz in Your personal account on your own.
Initially, the majority of depositors when entering into a pension agreement chose the method of informing by traditional mail. However, this method is inconvenient for depositors. The frequency of such information is once a year. In addition, if you change your email address, you must notify the UAPF. If this is not done, the UAPF has the right not to send information about the state of pension savings in the future.
As of August 3, 2020, about 1.3 million people receive information about the status of their individual pension account (IPS) via traditional mail. More than 858 thousand people received information about the status of their IPS via email.
Depositors are also in demand for face-to-face treatment, more than 3 million IP owners received information directly from the UAPF offices.
However, the most popular method is online information. About 5.7 million depositors chose the most convenient and quickest format for receiving information. In General, as a result of the introduction of remote digital services, more than 90% of UAPF services are provided online.
The advantage of this method of obtaining information about pension savings is obvious: the depositor has access to information in the "24/7" mode (24 hours a day, 7 days a week), in any location, regardless of the place of residence.
We remind you that for UAPF depositors, who are much more comfortable and familiar with receiving all services via smartphones or tablets, there is also a simple and functional mobile application ENPF. It is available in two languages: Kazakh and Russian, in Google Play or AppStore.
To register in the mobile app, you can use a one-time password that will be sent to your mobile phone via SMS. There are two authorization methods available in the mobile app: enter your IIN and password, or use an electronic digital signature. You can also log in later using Touch ID for Android and IOS and Face ID for IOS, if available on your mobile device.
Using the what's App service By number+7 777 000 1418 you can write to the UAPF specialist and get the information you need. Popular services also include Telegram-bot, which can be used to get a mini-statement or send it to an email address. By the way, using this service, you can also restore your password from your Personal account, read the latest news and current indicators of the UAPF, and find the nearest branch for you.
UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the government of the Republic of Kazakhstan represented by the state property and privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The national Bank of the Republic of Kazakhstan manages the pension assets of the UAPF in trust. Since January 1, 2016, the functions of developing proposals for improving the efficiency of pension asset management have been transferred to the National Fund management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, and provides the depositor (recipient) with information about the state of their pension savings (more on www.enpf.kz).
UAPF press center
Media contacts: press@enpf.kz