As of August 1, 2020, the unified accumulative pension Fund provided 10.7 million services to its depositors. Despite the current epidemiological situation and the pandemic of coronavirus infection (COVID-19), with which a number of restrictive measures were taken to prevent the spread of the dangerous virus and ensure the safety of employees and the public, UAPF depositors continued to receive services in full. In comparison with the previous year, there was even a slight increase in services rendered. Thus, in 2020, the Fund's depositors received 106 thousand more services than in 2019 (an increase of 1%).
It is worth noting that due to the development of new technologies and the smooth operation of electronic systems, 92.2% or 9.86 million operations were performed online. Compared to last year, the popularity of e-services increased by 15.2%. At the moment, most of our depositors receive a whole range of services without leaving their homes. In particular, using a Personal account, which is on the website and mobile application ENPF, everyone can get a statement from an individual retirement account, to make amendments to their details to get information about the presence of IPS, apply for retirement benefits in connection with disability group 1 or 2 indefinitely, to track the status of your application, payment and (or) transfer and more.
At the same time, despite the fact that in some regions there is a full-time mode of service by appointment (with employment of no more than 50% of all branch employees), and in other regions the UAPF has left a number of restrictive measures, some depositors are still served in the Fund's offices. During the seven months of 2020, 762 ,8 thousand services were rendered in our branches.
The UAPF also has on-site service departments, which provided 74.3 thousand services to UAPF depositors as of August 1. At the moment, this Department operates with the involvement of no more than 50% of the staff, in compliance with strict sanitary and epidemiological measures. At the same time, a preliminary consultation is carried out (including checking for the possibility of receiving services online or in person). If there is a need for on-site service for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining the contract on pension provision at the expense of a mandatory professional pension contribution) and servicing depositors (recipients) belonging to the category of socially vulnerable segments of the population (disabled people of 1-2 groups), they carry out departure in compliance with all sanitary and epidemiological measures.
It should be noted that one of the tasks of the UAPF is to provide high-quality consulting services and develop information channels for depositors and recipients of the Fund. So, for 7 months of this year, compared to the same period last year, the number of depositors ' requests via feedback channels increased almost 2.4 times, 825.3 thousand requests in 2020, against 347.2 thousand requests for the same period in 2019.
Recall to consult the depositors and SPSF recipients can at the call center number 1418 (call for Kazakhstan is free), as well as consultations are available on the corporate website www.enpf.kz by a chat-bot in WhatsАpp and Viber number +7 777 000 14 18 and on the official pages of the SAPF in social networks Instagram, Facebook, Vkontakte, Twitter, Telegram, Classmates.