The coronavirus pandemic (Covid-19) has brought many changes to our daily lives. Many global companies have moved their employees to remote work, people try not to leave their homes once again and want to receive all services online.
In this regard, it is worth noting that despite the previously introduced restrictive measures in Kazakhstan, the number of services received by depositors of the Unified accumulative pension Fund not only did not decrease, but even increased compared to the same period in 2019. The leading role in this was played by the established system of providing services in electronic format.
As of August 1, 2020, the UAPF provided 10.7 million services to its depositors, which is 106 thousand more services than in 2019 (an increase of 1%). Thus, due to the development of new technologies and the smooth operation of electronic systems, 92.2% or 9.86 million operations were performed online. Compared to last year, the popularity of e-services increased by 15.2%. As we can see from the statistics, at the moment most of our depositors receive a whole range of services without leaving their homes.
To access the UAPF's online services, just register on the Fund's website www.enpf.kz, or download the ENPF mobile app. Using your computer, laptop, smartphone or tablet, in just a couple of clicks you can see the current amount in your individual pension account, get a statement, use the pension calculator and calculate your future pension. To get access to them, you need to log in using an electronic digital signature or a username (used as an IIN) and password. The username and password must be registered, and to do this, you need to select online notification.
Note that the UAPF currently provides the following types of electronic services:
1) conclusion of a contract on pension provision at the expense of voluntary pension contributions (in their favor);
2) making changes and (or) additions to the details, including the method of informing;
3) view an individual pension account statement (IPS);
4) receiving an extract from the IPS by email;
5) getting a certificate of availability of IPS;
6) receiving a new version of the application for opening an IPS/pension agreement ("duplicate»);
7) submission of an application for assignment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely;
8) tracking the status of the application for payment and (or) relocation, etc.
UAPF develops not only a personal account on the site and in the app, but also actively implements various functions in popular messengers for the convenience of its depositors. For example, the Fund has a special bot for the popular Telegram messenger. It provides a large number of different functions, including getting an initial consultation. Without leaving your home, you can get a mini-statement directly from your smartphone, restore the password from your personal account, read the latest news and current indicators of the UAPF, and find the nearest branch of the Fund. In addition to the direct services of the UAPF, you can find out the current exchange rate, check for fines for traffic violations, and much more.
To get an extract directly in the bot, you also need to have signed an agreement on online information. You can change the notification method in your personal account on the UAPF website by using an electronic digital signature to log in. The bot has a function - connecting to the operator. If the initial consultation with the robot did not meet your requirements for the request, it automatically switches to the consultant.
As we can see, most of the UAPF depositors have switched to electronic services and have personally seen their convenience and functionality.