Dear citizens!
Appeals continue to be one of the most important tools for interaction between public authorities and individuals and legal entities. It is the appeals that should be considered as one of the most important institutions for the protection of their rights, freedoms and legitimate interests by individuals and legal entities. Citizens' appeals are "feedback", an opportunity to express their own opinion about ongoing events, processes, make suggestions for improvement and simply exercise their other rights and interests.
The right of citizens to apply directly and through their representatives, apply personally, as well as send individual and collective appeals to the office of the akim of the Atyrau region is realized in the following ways:
1. Submission of a written appeal to the Office of the Akim of the region at the address: Aiteke bi St,, 77
2. Transfer of a written request through the postal service of Kazpost JSC
3. Appeal via video conferencing using information and communication technologies for interactive interaction of several remote subscribers in real time with the ability to exchange audio and video information and video messages in video format, carried out by the State Corporation "Government for Citizens"
4. Sending an electronic appeal through the portal www.egov.kz
5. Appeal through the official Internet resource of the Atyrau region in the section "Question to the akim"
6. Make an appointment for a personal appointment by phone 8 (7122) 354191
Law of the Republic of Kazakhstan dated January 12, 2007 N 221 "On the procedure for considering applications from individuals and legal entities"
Appeals not subject to consideration (Article 5)
1. Not subject to consideration:
1) an anonymous appeal, except for cases when such an appeal contains information about upcoming or committed criminal offenses or about a threat to state or public security and which is subject to immediate redirection to state bodies in accordance with their competence;
2) an appeal that does not state the essence of the issue.
2. If the conditions that served as the basis for leaving the appeal without consideration were subsequently eliminated, the subject or official is obliged to consider the specified appeal.
Requirements for written communication, video communication and videoconferencing (Article 6)
1. The appeal should be addressed to the subject or official, whose competence includes resolving the issues raised in the appeal
2. In the appeal of an individual, his last name, first name, and, if desired, patronymic, individual identification number, postal address, a legal entity - its name, postal address, business identification number. The appeal must be signed by an individual or a representative of a legal entity.
When filing a complaint, the name of the subject or position, the names and initials of the officials whose actions are being appealed, the motives for the appeal and the requirements are indicated.
3. The applicant who directly applied in writing to the subject is issued a coupon indicating the date and time, last name and initials of the person who accepted the appeal.
Reception, registration and registration of applications from individuals and legal entities (Article 7)
1. Appeals submitted in the manner prescribed by this Law are subject to mandatory acceptance, registration, accounting and consideration.
Refusal to accept an appeal is prohibited.
2. Accounting for applications from individuals and legal entities received by state bodies, local self-government bodies, legal entities with one hundred percent participation of the state, is carried out in the manner established by the state body, carrying out statistical activities in the field of legal statistics and special records within its competence.
Applications of individuals and legal entities received on the provision of public services are not subject to accounting, with the exception of applications provided for by subparagraph 3) of paragraph 1 of Article 4 of the Law of the Republic of Kazakhstan "On Public Services".
3. An appeal may be submitted through a representative of an individual or legal entity. Registration of a representative office is carried out in the manner prescribed by the civil legislation of the Republic of Kazakhstan.
4. Appeals of individuals and legal entities received through publicly available information systems and corresponding to the requirements of the legislation of the Republic of Kazakhstan on an electronic document and an electronic digital signature are subject to consideration in the manner established by this Law.
5. The appeal received by the subject or official, whose competence does not include the resolution of the issues raised in the appeal, no later than three working days from the date of its receipt by the subject or official, is sent to the relevant subjects with a message about this to the applicant.
The requirement of this paragraph does not apply to large business entities.
Terms of consideration of the application (Article 8)
1. The appeal of an individual and (or) legal entity, the consideration of which does not require obtaining information from other subjects, officials or checking on site, is considered within fifteen calendar days from the date of receipt by the subject, official.
2. The appeal of an individual and (or) legal entity, the consideration of which requires the receipt of information from other subjects, officials or an on-site check, is considered and a decision is made on it within thirty calendar days from the date of receipt by the subject, official.
In cases where it is necessary to conduct an additional study or verification, the consideration period is extended by no more than thirty calendar days, which is reported to the applicant within three calendar days from the date of extension of the consideration period.
3. The term for consideration on the application is extended by the head of the subject or his deputy.
4. If the resolution of the issues set forth in the appeal requires a long period, then the appeal is put under additional control until its final execution, which is reported to the applicant within three calendar days from the date of the decision.
5. The laws of the Republic of Kazakhstan may establish other terms for consideration of applications.
Appeal against decisions taken as a result of consideration of appeals (Article 12)
A complaint against actions (inaction) of officials, as well as against decisions of an entity, is submitted to a higher official or entity in the order of subordination no later than three months from the moment when the individual or legal entity became aware of the action or decision by the relevant entity or official. The deadline for appealing is not a reason for the subject or official to refuse to consider the complaint. The reasons for missing the deadline are clarified when considering the complaint on the merits and may be one of the grounds for refusing to satisfy the complaint.
In the absence of a higher official or subject, or the applicant disagrees with the decision, the application is submitted directly to the court.
The procedure for filing and considering a complaint against actions (inaction) of officials, as well as against acts (decisions) of state bodies is established by the Law of the Republic of Kazakhstan "On Administrative Procedures".