In accordance with Articles 27, 37 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On local government and self-government in the Republic of Kazakhstan" and the Resolution of the Government of the Republic of Kazakhstan dated September 8, 2020 No. 560 "On approval of the Model Regulations for the personal reception of individuals and representatives of legal entities by officials of the offices of akims of regions, cities of republican significance and the capital and the Model Regulations on Departments for Control over the Consideration of Appeals of the Departments of Akims of Regions, Cities of Republican Significance and the capital" Akimat of Atyrau region DECIDES:
1. To approve the Regulations for personal reception of individuals and representatives of legal entities by officials of the Office of the Akim of the Atyrau region in accordance with the Appendix to this resolution.
2. Control over the implementation of this resolution shall be entrusted to the head of the state institution "Office of Akim of the Atyrau region of the Republic of Kazakhstan" B.A. Isakov.
3. This resolution comes into force from the date of state registration with the justice authorities and comes into force upon the expiration of ten calendar days after the day of its first official publication.
Akim of the region M. Dosmukhambetov
Appendix to the resolution of the Akimat of Atyrau region dated "___" ___________ 2020 No. ____
Approved by the resolution of the Akimat of Atyrau region dated "___" ___________ 2020 No. ____
Regulations for personal reception of
individuals and representatives of legal entities
by officials of the Office of the Akim of Atyrau region
Chapter 1. General Provisions
1. The regulation for personal reception of individuals and representatives of legal entities by officials of the Office of the Akim of Atyrau region (hereinafter referred to as the Office of the Akim of the region) has been developed in accordance with the laws of the Republic of Kazakhstan "On the procedure for considering applications of individuals and legal entities", "On local government and self-government in the Republic of Kazakhstan", acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts and regulates the procedure for personal reception of individuals and representatives of legal entities by officials of the regional Office of the Akim.
2. Personal reception of individuals and representatives of legal entities (hereinafter referred to as reception) is carried out in the public reception office of the akim of the region (hereinafter referred to as the public reception office) by the following officials:
2) akim of the region and his deputies;
3) head of the Office of the Akim of the region and his deputies;
4) heads of structural divisions of the Office of the Akim of the region;
5) other employees of the Office of the Akim of the region, authorized to carry out the reception.
3. The heads of the structural divisions of the Office of the Akim, as well as other employees of the Office of the Akim, authorized to carry out the reception, receive individuals and representatives of legal entities on the day of their appeal, if they agree to be received by the indicated officials.
Chapter 2. The procedure for admission of individuals and representatives of legal entities in the Office of the Akim of the region
4. Appointments are made by employees responsible for organizing the reception, every day on weekdays during working hours with a lunch break, based on an electronic document from the web portal of "electronic government", applications in paper format, including those received on purpose, either orally, presented to the employee of the public reception, as well as applications received at the Call-centers of public receptions.
5. An appeal with a request for a personal reception, which does not set out the essence of the issue, is left without consideration with a message about this to the applicant.
6. Reception in the public reception by the akim of the region and his deputies is carried out at least once a month according to the schedule approved by the akim.
The reception is also held the day before the reporting meeting and after the reporting meeting held in accordance with the Decree of the President of the Republic of Kazakhstan dated February 5, 2016 No. 190 "On holding reporting meetings with the population of heads of central executive bodies, akims, rectors of national higher educational institutions".
7. Reception schedules indicating the last name, first name and patronymic (if any) of the official, days of reception are posted in the premises of public reception offices in the state and Russian languages, in places accessible for general viewing, as well as on the official website of the akim of the region.
8. Reception by Deputy Akim of the region can be carried out outside the approved schedule on the relevant instructions of the akim, indicating the date of the reception.
9. Before the start of reception, an individual or a representative of a legal entity (hereinafter referred to as the applicant) presents a document proving his identity, and when applying on behalf of other persons - documents confirming the authority to represent their interests.
10. The reception of foreigners and stateless persons is carried out in accordance with the requirements for ensuring secrecy in the Republic of Kazakhstan, approved by the Government of the Republic of Kazakhstan dated March 14, 2000 No. 390-16s, and other regulatory legal acts of the Republic of Kazakhstan regulating relations in the field of state protection secrets.
If necessary, the reception of foreigners and stateless persons is carried out with the participation of an interpreter.
Applications of foreigners and stateless persons submitted at the reception are considered in the manner prescribed by the legislation of the Republic of Kazakhstan, unless other rules for their consideration are provided for by international treaties ratified by the Republic of Kazakhstan.
11. Reception is carried out in the order of priority of application. Veterans of the Great Patriotic War, veterans equated in benefits to veterans of the Great Patriotic War, veterans of hostilities on the territory of other states, disabled people of all categories, pregnant women, persons awarded the orders of "Altyn Kyran", having the title of "Khalyk Kakharmany", "Kazakstannyn Yenbek Yeri ", are accepted out of turn.
12. With the consent of the applicant, the reception by the akim of the region and his deputies can be carried out through videoconferencing.
13. In the event of the introduction of restrictive measures related to the coronavirus pandemic or other circumstances related to ensuring the safety of individuals and representatives of legal entities, the reception is carried out exclusively through video conferencing.
14. Not making an appointment:
- on issues that are not within the competence of local executive bodies;
- persons who were previously accepted or who have a response to an appeal on the same issue.
15. If it is impossible to hold an appointment due to temporary disability, business trip and other cases, the receiving person notifies the employee responsible for the appointment at least 2 (two) working days or on the day of the personal appointment.
16. On the day of admission to the public reception, legal consultants, psychologists and social workers may be involved (volunteers may be attracted only on reception days) to help correctly draw up (if necessary) additional applications and other related documents.
17. When holding a reception by the regional akim, the Department for Control Over the Consideration of Appeals of the Akim's Office of Atyrau region (hereinafter referred to as the Department) ensures the participation of representatives (if necessary) of the territorial subdivisions of the prosecutor's office, the Ministry of Internal Affairs of the Republic of Kazakhstan, the Agency of the Republic of Kazakhstan for Combating Corruption and the Department for Ensuring Activities of Courts at the Supreme Court of the Republic of Kazakhstan (Office of the Supreme Court of the Republic of Kazakhstan).
18. If the issue raised goes beyond the competence of the territorial subdivisions of the central state bodies, then a request is sent to the first head of the relevant state body for the participation of representatives of the central office via video conferencing.
19. After sending a request for the participation of representatives of the central state body at the reception, the applicant, within 2 (two) working days, is informed about the request sent and the extension of consideration of the application for an appointment.
20. Information on the facts of refusal to participate by state bodies in the joint reception of the akim of the region within 2 (two) working days is sent to the Department for Control Over the Consideration of Appeals of the Administration of the President of the Republic of Kazakhstan.
21. Reception is carried out in the state and Russian languages, at the request of the applicant.
22. During the reception, employees of the public reception office can invite employees of the Office of the Akim of the region to the applicants or agree with the relevant officials on the time and place of reception.
23. The results of the acceptance are recorded with an indication of the specific deadlines for the execution of orders. Protocol orders are attached to requests.
24. The reception of citizens is covered in the media.
Chapter 3. The procedure for registration and consideration of applications on the reception of individuals and representatives of legal entities
25. All received requests for an appointment are registered by employees of the public reception in the electronic document management system within 3 (three) working days and sent for preliminary consideration to the Department.
26. The Department with the participation of structural subdivisions of the Office of the Akim of the region, 5 (five) working days before the start of reception, after collecting and analyzing materials, prepares reference information addressed to the head of the Office of the Akim with a proposal to set a date for admission or refusal.
27. Based on the results of the decision, the Department forms a list of persons accepted by the akim of the region and his deputies, and sends it to the public reception office for inclusion in the reception schedule.
28. The responsible employee of the public reception distributes the approved lists to the admission schedule in the order of priority.
29. Within 15 (fifteen) calendar days from the date of registration of the application, the responsible employee of the public reception office sends a response to the applicant indicating the date and time of admission, or a reasoned refusal to admit.
30. In case of a complex nature of the issue requiring more elaboration, on the basis of the opinion of the Department, a letter is sent to the applicant to extend the period for consideration of the appeal for no more than 30 (thirty) calendar days from the date of registration of the appeal.
31. Requirements of authorized employees of the public reception office for the provision of materials necessary for organizing reception by the akim of the region and his deputies, analysis and generalization of the practice of holding reception, are mandatory for the structural divisions of the Office of the Akim of the region and territorial subdivisions of central state bodies.
Chapter 4. Monitoring the execution of orders based on the results of acceptance
32. The control of protocol orders prepared following the results of receptions is carried out directly by the Department.
33. The basis for removing from the control of the received application from the admission is the final reasoned response to the applicant.
34. The applications submitted by the applicant during the reception are registered in the electronic document management system. Applications are marked "with a personal appointment."
35. It is not allowed to entrust the consideration of the application from the reception to the employee to whom it was previously permitted.
36. The public reception office should monitor the level of satisfaction of the applicants on a regular basis; conduct a selective survey of applicants by telephone, who received consultations and refused to make an appointment for a personal appointment.
37. Together with the interested structural subdivisions of the Office of the Akim of the region, the Departments provide:
1) information and analytical support of the work of the akim of the region and his deputies in the framework of the receptions;
2) participation of responsible officials involved in the reception, including responsible officials of territorial subdivisions of central state bodies, prosecutors and judicial authorities (as agreed);
3) feedback from the applicant (if necessary);
4) uninterrupted operation of Call-centers operating within the framework of public receptions, including in the case of taking restrictive measures related to the introduction of states of emergency, emergency situations; quarantine measures of an epidemiological nature; man-made accidents and other disasters that pose a threat to the life and health of the population.
38. It is necessary to inform the akim of the region and the Department for Control Over the Consideration of Appeals of the Administration of the President of the Republic of Kazakhstan on the results of the work of public reception offices on a regular basis (at least once a quarter).