Within this direction, the Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan analyzes requests received from consumers of financial services and also analyzes the current laws.
Analysis of consumer requests allows us to identify the most critical and challenging issues related to financial organizations and take preventive measures to prevent violations of consumer rights.
Based on a systemic analysis, the most pressing and challenging areas are identified, given the relevant legislative initiatives and guidelines.
Currently, systems of preventive behavioral supervision and counteraction to unfair practices in the financial market are under development.
Thus, improved effectiveness of protection depends on effective law enforcement measures and the system of preventive measures designed to minimize consumer risks through legal regulation.