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Within this area, the Agency analyses requests and complaints received from consumers of financial services and reviews the existing regulatory framework.
The analysis of consumer requests helps identify the most significant and complex issues related to financial institutions and enables the Agency to take preventive measures aimed at preventing violations of consumer rights.
Based on this systemic analysis, priority areas for regulatory improvement are identified and relevant legislative initiatives and regulatory guidance are developed.
Currently, mechanisms of preventive behavioural supervision and measures to counter unfair practices in the financial market are being developed.
The effectiveness of consumer protection therefore depends on a combination of enforcement measures and preventive regulation aimed at reducing consumer risks through appropriate legal and supervisory frameworks.